About the service: Thames Innovation Centre is a domiciliary care agency and provides personal care and support to people living in their own homes. At the time of this inspection three people were using the service.

At this inspection, we found that all three people had started using the service within a maximum period of a month, because of this, we were unable to gather enough information about their experiences to provide a rating against the five key questions, 'Is the service safe?', 'Is the service effective?', 'Is the service caring?', 'Is the service responsive?' and 'Is the service well-led? Therefore, we were unable to provide an overall rating for the service.

People’s experience of using this service:

¿ People received safe, effective, compassionate and quality care.

¿ The provider had safeguarding policies and procedures which provided guidance on protecting people from abuse and the registered manager knew of reporting procedures.

¿ Risk to people had been identified, assessed and had appropriate risk management plans in place.

¿ The provider followed appropriate infection control protocols to prevent and minimise the spread of infections.

¿ People were supported to eat sufficient amounts of healthy food for their well-being.

¿ People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

¿ People were involved in making decisions about their care and support.

¿ People’s privacy and dignity was respected and their independence promoted.

¿ People were supported to participate in activities that interested them.

¿ People and their relatives feedback was being used to develop their care and support plan and delivery.

Rating at last inspection: This is our first inspection of the service since registering with us on 8 November 2017.

Why we inspected: This inspection was part of our routine scheduled plan of visiting services to check the safety and quality of the care people received.

Follow up: We will continue to monitor intelligence we receive about the service to ensure people receive safe, high quality care. Further inspections will be planned for future dates and we may be able to rate the service at this time. If any concerning information is received we may inspect sooner.