Attention: The information on this website is currently out of date and should not be relied upon..

Care Services

carehome, nursing and medical services directory


Angelica Care Ltd, Bognor Regis.

Angelica Care Ltd in Bognor Regis is a Homecare agencies specialising in the provision of services relating to caring for adults over 65 yrs, caring for adults under 65 yrs, dementia, personal care, physical disabilities and sensory impairments. The last inspection date here was 17th May 2018

Angelica Care Ltd is managed by Angelica Care Ltd.

Contact Details:

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2018-05-17
    Last Published 2018-05-17

Local Authority:

    West Sussex

Link to this page:

    HTML   BBCode

Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

13th March 2018 - During a routine inspection pdf icon

This inspection took place on the 13 and 14 March 2018 and was announced. The provider was given 48 hours' notice because the location provides a domiciliary care service and we needed to be sure the registered manager would be available for the inspection.

This was the first inspection of this service since they registered with the Care Quality Commission (CQC).

This service is a domiciliary care agency. It provides personal care to people living in their own homes in the community. It provides a service to people with varying levels of need, including older people, people living with dementia and mental health, physical disability and sensory impairment.

There was a registered manager at this service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Angelica Care Limited provides personal care services to people living in the Bognor Regis and Chichester areas. Companionship and domestic support can also be provided. Not everyone using Angelica Care Limited received regulated activity; CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided. At the time of the inspection, 36 people were receiving personal care services from the agency.

People received a safe service and were protected from the risks of abuse. Staff received appropriate training and knew how to raise concerns if they felt people were at risk of being abused or mistreated.

People’s individual needs and any identified risks to them and staff were assessed and managed effectively. People who were living with disability that made communication difficult for them were supported to communicate effectively by staff. Various communication aids were used, which included large print records, picture boards and staff were able to adapt their communication style to suit people’s needs accordingly, such as asking simpler questions for those who may be living with cognitive difficulties. People were involved in the planning and review of their care. Medicines were given safely to people with medicines prescribed on an ‘As required’ (PRN) basis being given when people needed them. Staff used appropriate protective equipment such as gloves and aprons which kept people safe from the risks of infection.

There were enough staff to meet the needs of people. Technology was used effectively to schedule visits to people in their homes. The electronic system was also used to monitor actions taken by the agency in relation to the care of people which ensured that the service provided to people was monitored closely. This system also enabled the registered manager to observe the safety and whereabouts of staff while lone working.

People received care from staff who had undertaken training to be able to meet their individual needs and preferences, which included having enough to eat and drink. Staff were recruited safely. Checks were completed by senior staff which ensured staff performance and competence was closely monitored. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive ways possible. The policies and systems in the service supported this practice.

People told us that staff were caring and kind in their approach and that staff treated them with dignity and respect. Staff were aware of how to protect people’s privacy which ensured this was maintained. At times staff provided support to people that we were told was above and beyond the expectations of a healthcare professional.

Systems and processes were used effectively to monitor the quality and safety of the

 

 

Latest Additions: