The inspection was announced and took place on 24 November 2015. We gave the provider 48 hours’ notice of our visit to ensure the registered manager of the service would be available.

The last inspection was November 2013. The provider was found to be compliant in all areas.

Angels Community Enterprises is an independent domiciliary care agency which provides personal care, in addition to a cleaning, shopping and meal preparation service to their clients. At the time of the inspection was providing personal care to three people.

A registered manager was in post and present for the inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service and has the legal responsibility for meeting the requirements of the law; as does the provider. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

We looked at records relating to the personal care the service was providing and found care was well planned and reviews involved the person receiving care where appropriate and their family.

Recruitment procedures were effective with appropriate checks made on people’s employment histories and with the Disclosure and Barring Service (DBS). The DBS is a national agency

that holds information about criminal records and persons who are barred from working with vulnerable people. This supports employers to make safer recruitment decisions.

People felt safe using the service and said their call times were adhered to. We saw policies and practice that ensured people’s privacy and dignity were respected. Staff spoke highly of the supervisor’s and registered manager and felt well supported by them.

All staff had completed training on medication however there was only one person who received their medication by staff at the time of the inspection.

The people who used the service told us they did not need support to eat and drink as the care staff just delivered personal care. Staff supported people to healthcare appointments if needed and provided personal care as required to meet people’s needs.

Staff were aware of the Mental Capacity Act (2005) and one member of staff had completed training in this. The registered manager had put into place at the time of our inspection another training session for both staff to attend.

Angels Community Enterprises had a complaints procedure in place. People who used the service, their relatives and staff knew how to complain. No complaints had been received since the last inspection.

There was an accident and incident file in place within the agency. At the time of our inspection there had been no accidents or incidents.

We visited Angels Community Enterprises CIC office and looked at records; spoke to the registered manager and two of her colleagues in the office, as well as two care staff and three people (or their representative where they were unable to communicate themselves) who use the service by telephone following the visit. People told us they were happy with the care and support they received, that the staff were respectful and that they did their job well, with comments such as:

“Thank goodness they are there, they are proper angels”

[My carer]’s really good and does what’s needed”

“I’ve noticed a difference in [my relative]’s house”

“I look forward to [my carer] coming”

“Can’t fault the service”

Staff were happy with how the organisation operated and they told us that their views were always considered and responded to. Staff also said they had received enough training to equip them with the right skills to do their job well.

All of the people spoken with felt they were treated with dignity and respect and had their privacy maintained by all the staff. We saw evidence of peoples needs being fully assessed and information received prior to commencing with the service.

During this visit we spoke with three people who used the service, one relative, two staff members and looked at four people’s care records.

People we spoke with told us they felt fully involved in all decisions regarding their care and treatment and the times at which they received this. Before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes.

People who used the service told us they were happy with the service they received and how staff cared for them. One person said, “They are very caring and always treat me with respect and dignity when they help me to get a bath. I was a bit nervous at first but they are so good to me, I look forward to them coming.” One relative told us, “I don’t know what we would have done without them. They’re excellent.”

People were protected from the risk of infection because appropriate guidance had been followed.

People were cared for, or supported by, suitably qualified, skilled and experienced staff.

The provider had an effective system to regularly assess and monitor the quality of service that people received.