About the service:

¿ Angy Care is an independent domiciliary care agency which provides personal care and support for people in their own homes. The agency provides care for people in the Gravesend area of Kent. At the time of our inspection, they were only supporting one person who was a private client with complex needs who received support with personal care tasks.

People’s experience of using this service:

¿ A relative told us they felt safe with the staff who knew how to meet their relative’s needs, in the way they preferred.

¿ Care plan contained risk assessments, which was appropriately linked to their support needs.

¿ Processes were in place to identify and reduce any environmental risks to people and care workers.

¿ The service was not working according to the Accessible Information Standard (AIS) and its requirements during our inspection. This meant that the person might be unable to communicate effectively with care workers or understand what was going on and be involved in decision-making. This was an area for improvement.

¿ The service did not have effective systems in place to assess, monitor and improve the quality and safety of the services provided at the time we inspected. However, a new quality audit document was being implemented. This would ensure robust monitoring of the service by the registered manager. This was an area for improvement.

¿ The person’s needs were assessed prior to receiving a service including the protected characteristics under the Equalities Act.

¿ Staff were skilled in carrying out their role. Appropriate care workers were employed to meet the person’s needs. Staff said they were supported by the registered manager.

¿ A relative told us the staff were caring and respectful; staff promoted the person’s privacy and dignity at all times.

¿ People were encouraged to raise any concerns they had or make suggestions to improve the service they received.

¿ Staff felt there was an open culture where they were kept informed about any changes to their role. Staff told us the registered manager was approachable and listened to their ideas and suggestions.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection:

¿ This was the first inspection of this service. The service is rated Requires Improvement.

Why we inspected:

¿ This was a planned comprehensive inspection.

Follow up:

¿ We will continue to monitor the service through the information we receive. We will carry out another scheduled inspection to make sure the service improves.