Annandale Medical Centre, High Street, Potters Bar.
Annandale Medical Centre in High Street, Potters Bar is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 8th March 2017
Annandale Medical Centre is managed by Annandale Medical Centre.
Contact Details:
Address:
Annandale Medical Centre The Elms High Street Potters Bar EN6 5DA United Kingdom
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Annandale Medical Centre on 23 November and 14 December 2016. Overall the practice is rated as good.
There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
Risks to patients were assessed and well managed.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance. However a summary of the care plan following such assessments was not given to patients with mental health needs or dementia.
Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
All staff had received an appraisal within the last 12 months.
Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
Patients said they found it easy to make an appointment with a GP and there was continuity of care, with urgent appointments available the same day.
The practice had systems to support carers.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a leadership structure and staff felt supported by management.
The practice proactively sought feedback from staff and patients, which it acted on.
The provider was aware of and complied with the requirements of the duty of candour.
The areas where the provider should make improvement are:
Consider giving a copy of the care plan to patients with mental health needs and dementia.
Develop a system to follow up actions arising from discussion with the health visitor about children on child protection plans.
Further develop the five year forward plan with details of intended actions and milestones.
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