Anya Court is divided into three separate floors and provides personal and nursing care for up to 70 older people, including people living with dementia. There were 52 people living at Anya Court when we inspected the service.

This inspection visit took place on the 3 and 4 May 2017 and was unannounced. At the last inspection in May 2015 the service was rated Good. At this inspection we found the service remained Good.

A requirement of the service’s registration is that they have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run. There was not a registered manager in post at the time of our inspection. The previous registered manager had left the service in February 2017. The provider had appointed an interim manager to manage the service whilst a new registered manager was recruited. A new manager had been appointed in March 2017 and was in their new role when we inspected the service. They had already started their application process to apply for their registration with CQC. We refer to the new manager as the manager in the body of this report.

There were enough staff available to safeguard the health, safety and welfare of people. Staff were given induction and training so they had the skills required to meet the needs of people living at the home. People were protected against the risk of abuse as the provider took appropriate steps to recruit staff of good character, and staff knew how to protect people from harm.

The manager and staff understood their responsibility to comply with the requirements of the Mental Capacity Act 2005 and the Deprivation of Liberty Safeguards. Decisions were made in people’s ‘best interests’ where they could not make decisions for themselves.

Care staff treated people with respect and dignity, and supported people to maintain their privacy and independence. People made their own choices about who visited them at the home. This helped people maintain personal relationships with people in their community.

People were provided with food and drink that met their health needs and their preferences. People were supported to access healthcare professionals to maintain their health and wellbeing.

People were offered opportunities to take part in interests and hobbies that met their individual needs.

People knew how to give feedback to the management team, or make a complaint if they needed to. Quality assurance procedures identified where the service needed to make improvements, and where issues had been identified the manager and provider took action to continuously improve the service.

We inspected Anya Court on 6 May 2015 as an unannounced inspection. This was the first time the service had been inspected.

Anya Court is divided into three separate floors and provides personal and nursing care for up to 70 older people, including people living with dementia. There were 23 people living at Anya Court when we inspected the service.

A requirement of the service’s registration is that they have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run. There was not a registered manager in post at the time of our inspection. The previous registered manager had left in March 2015. The provider had appointed a general manager to manage the service whilst a new registered manager was recruited. Recruitment was taking place in a timely way. The general manager is referred to as ‘the manager’ in the body of this report.

There were enough staff available to safeguard the health, safety and welfare of people. Staff were given induction and training so they had the skills required to meet the needs of people living at the home.

People were protected against the risk of abuse as the provider took appropriate steps to recruit staff of good character, and staff knew how to protect people from harm. The provider had appropriate policies and procedures so staff understood how to report allegations of abuse.

The manager understood their responsibility to comply with the requirements of the Mental Capacity Act 2005 and the Deprivation of Liberty Safeguards. Decisions were made in people’s ‘best interests’ where they could not make decisions for themselves.

People were provided with food and drink that met their health needs and their preference. People were supported to access healthcare professionals to maintain their health and wellbeing.

Care staff treated people with respect and dignity, and supported people to maintain their privacy and independence.

People made choices about who visited them at the home. This helped people maintain personal relationships with people in their community. People were supported to take part in interests and hobbies that met their preference.

People knew how to make a complaint if they needed to. Complaints were fully investigated and analysed so that the provider could learn from them.

People who used the service and their relatives were given the opportunity to share their views on how the service was run. Quality assurance procedures identified where the service needed to make improvements, and where issues had been identified the manager took action to continuously improve the service.