About the service:

Apex Prime Care - Kent is domiciliary care provider that was providing personal care to people in their own homes. People receiving support had a range of needs including, the elderly, people that were living with dementia and people who have a learning disability or autistic spectrum disorder. At the time of our inspection there were 39 people receiving personal care.

People’s experience of using this service:

People told us they felt safe with the staff who knew how to meet their needs, in the way they preferred. People were at the centre of their care and support; care plans enabled people to maintain their independence. Care records were regularly reviewed to ensure they met people’s needs. Staff knew what action to take to protect people from the risk of abuse.

People’s needs were assessed prior to receiving a service. People’s protected characteristics under the Equalities Act were supported. Potential risks posed to people and staff had been mitigated. Staff supported people to attend healthcare appointments and express their views about their support.

The registered manager was mindful to be sure there were enough staff before considering supporting new people.

People told us staff were skilled in carrying out their role. Staff said they were supported by the registered manager and management team.

People told us the staff were kind and caring; staff promoted people’s privacy and dignity at all times.

People were encouraged to raise any concerns they had or make suggestions to improve the service they received. Action was taken to improve the service people received.

Staff felt there was an open culture where they were kept informed about any changes to their role. Staff told us the management team were approachable and listened to their ideas and suggestions.

Systems were in place to monitor the quality of the service; regular audits were carried out by the management team.

Rating at last inspection:

This was the first comprehensive ratings inspection since the agency registered with the Care Quality Commission February 2018.

Why we inspected:

This was a planned inspection based on the date of registration. Newly registered services receive an inspection within 12 months of the registration.

Follow up:

We will continue to monitor the service through the information we receive. We will carry out another scheduled inspection to make sure the service continues to maintain Good.