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Care Services

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Applewood Support Limited, Attleborough Road, Nuneaton.

Applewood Support Limited in Attleborough Road, Nuneaton is a Homecare agencies and Supported living specialising in the provision of services relating to caring for adults over 65 yrs, caring for adults under 65 yrs, dementia, learning disabilities, mental health conditions, personal care, physical disabilities and sensory impairments. The last inspection date here was 25th October 2019

Applewood Support Limited is managed by Applewood Support Limited.

Contact Details:

    Address:
      Applewood Support Limited
      88 Albion Court
      Attleborough Road
      Nuneaton
      CV11 4JJ
      United Kingdom
    Telephone:
      0182762533
    Website:

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Requires Improvement
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2019-10-25
    Last Published 2017-05-27

Local Authority:

    Warwickshire

Link to this page:

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Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

10th May 2017 - During a routine inspection pdf icon

We inspected this service on 10 and 11 May 2017. This was an announced inspection and we telephoned three days’ prior to our inspection in order to arrange telephone interviews with people. The service provides care and domiciliary support for older people and people with a learning disability who live in their own home in Tamworth and Nuneaton. There were 47 people using the service at the time of our inspection. This was the first inspection of this service.

The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Quality assurance systems were in place to review how people received the care and to ensure quality. However, people generally received the support visit on time but some people did not receive their support for the agreed length of time. There were processes to monitor the quality of the service provided although these systems had not identified concerns receiving the correct length of support time.

People were treated with care and kindness and they were supported to be as independent as possible. People received support that was individualised to their personal preferences and needs. Positive and caring relationships had been developed between staff and people who used the service. Where risks had been identified, measures were taken to reduce or prevent potential risks. People felt safe and staff were trained in safeguarding adults and understood how to protect them from abuse.

Staff sought people’s consent before they provided care and support and they were involved in the planning and reviewing of their care. People were treated with dignity and respect by staff who understood the importance of this. Staff gained information about what was important so that they could provide care which met their preferences. People had support to take their medicines at the right time and staff knew how to act if medicines were missed. Where assistance was required, people received support to prepare and eat their meals and had access to food and drink between support visits.

People had capacity to make decisions about their own care and their consent was sought before staff provided any care and support. The provider was flexible and responsive to changes for support times. New staff had been recruited and checks were carried out prior to staff starting work to ensure their suitability to work with people who used the service. Due to the recruitment of new staff, there were sufficient numbers of staff to ensure visits were made when they should be and to meet people’s care needs.

People received kind and compassionate care and were supported to maintain their dignity, independence and privacy. Staff had access to training to improve their knowledge of care and enhance their skills. People benefitted from receiving a service from staff who worked in an open and friendly culture and were happy in their work and supported by senior staff.

People knew how to make a complaint if they needed to. People and staff were confident they could raise any concerns or issues with staff in the office and the registered manager, knowing they would be listened to and acted on.

 

 

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