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AQS Homecare Sussex, Eastbourne.

AQS Homecare Sussex in Eastbourne is a Homecare agencies specialising in the provision of services relating to caring for adults over 65 yrs, caring for adults under 65 yrs, caring for people whose rights are restricted under the mental health act, dementia, eating disorders, learning disabilities, mental health conditions, personal care, physical disabilities, sensory impairments and substance misuse problems. The last inspection date here was 17th December 2019

AQS Homecare Sussex is managed by Morepower Limited who are also responsible for 4 other locations

Contact Details:

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2019-12-17
    Last Published 2017-03-31

Local Authority:

    East Sussex

Link to this page:

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Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

5th January 2017 - During a routine inspection pdf icon

The inspection was announced and took placed on the 5 January 2017. At the last inspection in 2014 the service was found to be meeting the required standards.

AQS Homecare Sussex is a domiciliary care agency registered to provide personal care to people in their own homes. The service is located in Eastbourne and provides services to people in the surrounding areas. At the time of the inspection visit there were 58 people receiving support with their personal care needs from the service.

The service had a registered manager who was registered with the CQC in October 2010. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Complex personal care procedures were not being carried out in line with guidance issued by the Royal College of Nursing. This was because health professionals were not involved with the management of these procedures. Following the inspection we contacted the local clinical commissioning group (CCG) so that they could support with this.

Competency checks were not always being carried out to ensure that staff were following the correct process and procedures, in relation to supporting people with complex personal care needs. The registered manager confirmed that competency checks would be completed and recorded in the future.

We have made a recommendation to the registered provider in relation to supporting people with managing complex personal care needs.

Audit systems were carried out by the registered manager which ensured the quality of the service being provided to people. These looked at areas such as staff conduct, medication and complaints. The registered provider also completed quality monitoring checks, however records were not always clear around what aspects of the service the provider had looked at, and what the outcome of these visits had been. This meant that the registered provider did not have a clear audit trail in relation to their quality monitoring processes.

Staff had completed training areas necessary for their role. This included moving and handling, infection control and health and safety. They had also received training in specific areas to enable them to support people with their needs. This helped to ensure that staff had the skills they needed.

People told us they were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. Staff had received training in the Mental Capacity Act 2005 (MCA) and were aware of their roles and responsibilities in relation to this.

People were protected from the risk of abuse. Staff had completed training in safeguarding vulnerable adults and the registered provider had an up-to-date policy and procedure in place around this. Staff were aware of their role and responsibilities in relation to reporting abuse.

A record of accidents and incidents was maintained by the registered manager. These showed that action was taken in a timely manner to prevent incidents from reoccurring.

There were sufficient numbers of staff in place to safely meet people’s needs. People commented that staff generally arrived on time and that they stayed for the time they were supposed to. People also commented that staff completed those tasks required of them.

People commented that staff were kind and caring and that they were supported to maintain their dignity. People told us that they received support from regular staff which had enabled the development of positive relationships.

Information was available to staff around what how they should work to support people. People each had a personalised care record in place which contained details around the sup

10th January 2014 - During a routine inspection pdf icon

We spoke with six people who used the service and five staff members, including the care coordinator.

People told us that staff were,”So caring. Marvellous” and “They are always polite and happy.” People we spoke with were aware of their care packages and felt they were receiving exactly the support they required.

We spoke with staff and looked at the provider’s safeguarding policy. We found that staff were appropriately trained and knew what to do if they suspected any abuse.

We looked at the provider’s complaints policy and records and found that complaints were dealt with in an open and effective manner.

We looked at a variety of records available within the office and found that records were current and comprehensive.

In this report it records that the regulated activities that this location is registered to provide are 'Personal care' and 'Treatment of disease, disorder or injury'. This location was not currently providing services under the regulated activity ''Treatment of disease, disorder or injury. ''

23rd January 2013 - During a routine inspection pdf icon

We spoke with three people who used the service and four staff members, including the care coordinator.

People told us that they received the care and support they required to meet their needs. They said that they were aware of what care was to be provided, when and by whom. We were told that staff were ‘’kind and competent’’.

We reviewed the recruitment practice and found the practice followed was thorough, although some records were not retained in the office.

We looked at the systems and processes the agency had in place to respond to complaints and to protect people from abuse. These processes ensured complaints could be raised and that they were investigated. Staff knew what constituted abuse and what to do if it was suspected.

We looked at a variety of records available within the office. We found that records were not always up to date or completed well, some records required were not available.

In this report it records that the regulated activities that this location is registered to provide is 'Personal care' and 'Treatment of disease, disorder or injury'. This location is not currently providing services under the regulated activity ''Treatment of disease, disorder or injury ''

 

 

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