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Care Services

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Arcare for Forte Limited, Bilston.

Arcare for Forte Limited in Bilston is a Residential home specialising in the provision of services relating to accommodation for persons who require nursing or personal care, caring for adults over 65 yrs, caring for adults under 65 yrs, learning disabilities, mental health conditions, physical disabilities and sensory impairments. The last inspection date here was 22nd January 2019

Arcare for Forte Limited is managed by Arcare for Forte Limited.

Contact Details:

    Address:
      Arcare for Forte Limited
      (For Forte House) 440 Birmingham New Road
      Bilston
      WV14 9QB
      United Kingdom
    Telephone:
      01902880108

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2019-01-22
    Last Published 2019-01-22

Local Authority:

    Dudley

Link to this page:

    HTML   BBCode

Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

6th November 2018 - During a routine inspection pdf icon

Arcare for Forte is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided and both were looked at during this inspection. Arcare for Forte is a care home without nursing, which can accommodate up to nine people. At the time of our inspection eight people were using the service and these included older people, people with learning disabilities or those on the autistic spectrum. Also, people with mental health difficulties, people with physical disabilities, those with sensory impairments or younger adults.

At our last inspection we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and on-going monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

The inspection visit took place on 06 November 2018 and was unannounced.

There was not a registered manager in post, however the acting manager was in the process of becoming registered. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People continued to receive care that made them feel safe and staff understood how to protect people from abuse and harm. Risks to people were assessed and guidance about how to manage these was available for staff to refer to/follow. Safe recruitment of staff was carried out and adequate numbers of staff were available to people. People received medicines as required.

People continued to receive effective support from staff with a sufficient level of skills and knowledge to meet their specific needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice. People were assisted to access appropriate healthcare support and received an adequate diet and hydration.

The care people received was provided with kindness, compassion and dignity. People were supported to express their views and be involved as much as possible in making decisions. Staff supported people to have choices and independence, wherever possible. People’s diverse needs were recognised and staff enabled people to access activities should they so wish.

The provider had effective systems in place to regularly review people’s care provision, with their involvement. People’s care was personalised and care plans contained information about the person, their needs, choices and cultural needs. Care staff knew people’s needs and respected them. People were able to speak openly with staff and understood how to make a complaint.

The service continued to be well-led, including making detailed checks and monitoring of the quality of the service. People and staff were positive about the leadership skills of the acting manager. We were provided with information we expected to receive.

8th March 2016 - During a routine inspection pdf icon

This inspection took place on 8 March 2016 and was unannounced. This was the first inspection since the service was registered in November 2013.

Arcaro for Forte Limited is a care home which is registered to provide care to up to five people. The home specialises in the care of people who have a learning disability. On the day of our inspection there were five people living at the home.

There was a registered manager in post and they were present during our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were protected from the risk of abuse, because the provider had trained staff to be able to recognise and act upon report or suspicions of abuse. Risks people experienced had been assessed and action taken to minimise the risk, while enabling people to live active and fulfilling lives. Staff understood how to provide care that respected people’s rights.

People were supported by sufficient numbers of staff that felt valued and motivated.

People were supported to receive their medication as prescribed, because the provider had effective systems in place.

People were supported by staff that had received the training and support they needed so that they could carry out their role effectively and meet the individual needs of people using the service.

People were supported by staff that were kind, respectful and knew them well. People were supported to pursue their interests and hobbies and lead interesting lives.

People were treated with dignity and respect and were encouraged to develop their independent living skills.

People were able to make choices and decisions about how they wanted their care delivered and what they wanted to do.

People knew what to do if they were unhappy with the care they received, but people told us that they were happy with the care they received.

People were supported to eat food and drinks that they enjoyed and they were able to be involved in its preparation.

The provider had effective management systems in place to assess and monitor the quality of the service provided to people. The provider used feedback from people to improve the service they provided.

People benefited from a service that was led by a capable registered manager who demonstrated good leadership skills.

 

 

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