During our inspection we looked at how people were respected and involved in the care, support and treatment they received. We found that people had been involved in the planning and delivery of their treatment whilst staying at the unit. People we spoke with told us they felt respected and listened to. We spoke with eight people who were staying at Archways for their rehabilitation.

People told us their stay had been made comfortable. They said they were treated well by the staff. One person told us, “The care is very good and the staff are excellent. The food is alright. I have been cared for very well during my stay here.”

We saw from people's medical and care records that they were supported to retain their independence as much as possible during their treatment. The records we reviewed were person centred and included essential risk assessments, which had been kept under review, to enable appropriate treatment, care and support to be given.

Observations on the day of inspection, people we spoke with and records we looked at confirmed that there were sufficient staff to meet peoples care needs. People told us they were supported as and when needed.

We saw that the provider had systems in place to make sure people were safely cared for. This included policies and procedures and quality monitoring systems. There was information available to help people make a complaint if they were not satisfied with the care and treatment during their stay.