We found that there were effective systems in place to reduce the risk and spread of infection. During our previous inspection in June 2013 we found that the provider was not following current guidance in relation to the cleaning and storage of instruments in treatment rooms which was potentially unsafe.

During this inspection we found that the provider had implemented a new system ensuring that instruments in treatment rooms had been pouched and therefore kept sterile prior to their use. People told us that they found the environment to be clean, and that staff wore protective clothing. One person said “it’s immaculate, always is.” We observed that the service was visibly clean, staff were trained in infection control and demonstrated their procedures for decontaminating and sterilising dental equipment.

People told us that they were treated with dignity and respect by staff at the service. One person said "it’s a really good service, fantastic.” People said that treatment options were explained to them and that they were able to have confidential discussions in private.

We found that treatment plans were in place which included details of any fees payable. These were signed to indicate people gave consent to treatment. The service took details of the medical histories of people before providing treatment to them.

People told us that they found the environment to be clean, and that staff wore protective clothing. One person said "it’s very clean." We observed that the service was visibly clean, and staff told us of infection control procedures in the service. However, we found that the provider was not following current guidance in relation to the cleaning and storage of instruments in treatment rooms which was potentially unsafe.

We found that staff had regular training, including dealing with medical emergencies and infection control. People told us they knew how to make complaints, and we found that there was a complaints procedure in place.