This inspection took place on 22 February 2017 and was unannounced. This was the provider's first inspection since registering the service.

Arlington House Residential Home provides accommodation and personal care for up to 21 people, including some people who lived with dementia. There were 21 people using the service at the time of the inspection.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The service was well led as the providers strived to achieve an overall outstanding service for people who used the service. They constantly looked for ways to improve the service and used research and 'out of the box' thinking to implement new initiatives to support a continuous improvement in the quality of care.

People received care and support in a personalised way. Care was focused solely on people's needs, wishes, opinions and individual preferences. The provider was responsive to people's needs and did what they could to meet any personal requests people may have.

People were safeguarded from the risk of abuse as staff and the management knew what to do if they suspected someone had experienced potential abuse.

There were sufficient suitably trained staff to safely meet the needs of people who used the service. Staff were supported to fulfil their roles through effective supervision and appraisal. New staff had been recruited through safe robust recruitment procedures to ensure that they were of good character and fit to work with people.

Risks to people were assessed and action was taken to minimise the risks of harm. The providers worked with other agencies to reduce risk and keep people safe.

People's medicines were stored and administered safely. People received regular health care checks. When people became unwell or their health needs changed the appropriate health care support was sought.

The principles of the MCA 2005 and DoLS were being followed which meant that people were consenting to or when they lacked mental capacity were being supported to consent to their care and treatment.

People had a choice of food and drink and were actively encouraged to feedback on the quality of food. People were encouraged to eat and drink sufficient amounts of food and drink to remain healthy.

People were treated with dignity and respect and their right to privacy was upheld. People were involved in planning how their care was delivered. People were able to maintain friendships and relationships at home and in the community.

The provider had a complaints procedure and people felt assured that if they had any concerns that they would be acted upon.