We spoke with four people who used the service, one dentist, the practice manager and three members of staff. People who used the service were happy with the quality of care and dental treatment offered. Comments included:

“I’ve been coming here for years, I wouldn’t go anywhere else.”

“The staff are always very polite and friendly.”

The practice used a computer based record keeping system. In the four patient records we looked at, we saw evidence that information about the people who used the service, such as medical history and allergies had been completed in all records. We could see that the notes contained detailed information about people’s attendances and treatments.

There were effective systems in place to reduce the risk and spread of infection. During our inspection we asked a member of staff to explain the decontamination process. We saw that there was a room dedicated to carrying out decontamination and that there was a clear dirty to clean route through the room.

The practice had recruitment policies and procedures that the provider used when employing new members of staff. We looked at three staff files. These contained application forms and/or CV, interview records, contract of employment, Criminal Record Bureau checks and a programme of induction.

The provider had systems in place to identify, analyse and review risks and incidents. Information about quality and safety was gathered and monitored to identify risks and areas for improvement.