During our inspection we spoke with one dentist, two dental nurses and the practice receptionist. We looked at the records for four people who had used the service. We spoke to two people at the practice on the day we visited. Following our visit we spoke with five people over the telephone, so that we could gain people’s views of the service provided.

The practice is located on the first floor. There was a welcoming reception area for people to sit in. There were magazines for people to read and leaflets and literature about the practice.

People we spoke with had no concerns about the care and treatment they had received from their dentist. One person told us “The dentist is excellent and explains everything very thoroughly”.

We found that people received the care and treatment they needed. We saw records detailed the treatment people received. One person told us “Everything is explained to you before you have any treatment”.

During our visit we saw that the surgery was clean and well organised. People we spoke with told us that they always found the practice to be clean and had no concerns about cleanliness levels.

People told us that the staff were friendly and helpful. We saw that systems were in place to support staff in their role.

There were systems in place to monitor how the practice was run. This ensured that people received a good quality service.