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Care Services

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Ascot House - Scunthorpe, Scunthorpe.

Ascot House - Scunthorpe in Scunthorpe is a Residential home specialising in the provision of services relating to accommodation for persons who require nursing or personal care, caring for adults over 65 yrs and dementia. The last inspection date here was 2nd November 2019

Ascot House - Scunthorpe is managed by Statepalm Limited.

Contact Details:

    Address:
      Ascot House - Scunthorpe
      88-90 Oswald Road
      Scunthorpe
      DN15 7PA
      United Kingdom
    Telephone:
      01724867261
    Website:

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2019-11-02
    Last Published 2017-04-19

Local Authority:

    North Lincolnshire

Link to this page:

    HTML   BBCode

Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

6th March 2017 - During a routine inspection pdf icon

Ascot House is a care home registered to provide personal care and support to a maximum of 40 people, some of whom may be living with dementia. It is situated within walking distance of Scunthorpe town centre and its surrounding areas. There are a range of communal areas on the ground floor. Bedrooms are provided on the ground, first and upper floors with lift and stair access. At the time of our inspection visit there were 35 people using the service.

The service is also registered to provide personal care to people living in their own homes, who may access the main service on a day care or respite basis, in order to give them continuity of provision. At the time of this inspection this facility was not being utilised.

This inspection took place over two days 6 and 9 March 2017 and was unannounced. At the last inspection in December 2014, the service was rated ‘Good’. At this inspection we found the service remained ‘Good’.

The service was safe. Care staff had received training to ensure they knew how to recognise and report potential abuse. Risks to people were identified and plans put in place to help manage and minimise these from occurring. Medicines were managed safely and checks were made to ensure staff were competent to administer people’s medication. There were sufficient numbers of staff available to meet people’s needs.

The service was effective. Care staff were provided with effective training, development opportunities and support to enable them to meet people's needs. People were assisted to have maximum choice and control of their lives and care staff supported them in the least restrictive way possible; policies and systems in the service supported this practice. The nutritional and hydration needs of people were appropriately supported and they were able to make choices about these from a variety of home cooked meals. People's medical needs were monitored with support and guidance sought from a range of health care professionals, including district nurses, GPs, speech and language and occupational and physiotherapists

The service was caring. People and their relatives were involved and included in decisions about the way their support was provided. People were treated with dignity and respect and care staff provided their support in a kind and compassionate manner. People were consulted and their opinions and views were considered to enable the service to learn and develop.

The service was responsive. People received their support in an individualised way, which was personalised to meet their needs. People’s support reflected their wishes, preferences and needs and this was updated and reviewed in a regular manner. People were provided with a range of activities to enable them to have opportunities for meaningful social interaction. People’s feedback, including complaints, were welcomed and acted upon by the service to help it to learn and develop.

The service was well-led. The service had an open and positive ethos and people, their relatives and staff were positive about the way it was managed. Systems were in place to ensure the quality of provision delivered to people was assessed and monitored and therefore enable the service to continually improve.

Further information is in the detailed findings below.

17th December 2014 - During a routine inspection pdf icon

This inspection took place over one day on 17 December 2014 and was unannounced. At our last inspection in November 2013 the service was meeting the regulations inspected.

Ascot House is registered to provide personal care and support to a maximum of 40 people, some of whom may be living with dementia. It is situated within walking distance of local facilities in the town centre and surrounding area.

There was a registered manager in post at the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Staff received training about the protection of vulnerable adults to ensure people who used the service were safeguarded from abuse. Staff were familiar with their roles and responsibilities for reporting safeguarding or whistleblowing concerns about the service.

Recruitment checks were carried out on new staff to ensure they were safe to work with people who used the service and did not pose an identified risk to their wellbeing and safety.

A range of training was provided to enable staff to safely carry out their roles. Regular supervision and appraisals of staff skills were carried out to ensure individual staff performance was monitored and staff were able to develop their careers.

Information was available about the assessed needs of people who used the service to ensure staff supported and respected people’s wishes and feelings concerning their treatment. Details about known risks to people were recorded and monitored, together with guidance for staff on how these were to be safely managed and people were supported to make informed decisions about their lives. Staffing levels were assessed according to the individual needs and dependencies of the people who used the service.

Staff demonstrated a positive understanding for the promotion of people’s personal dignity and privacy, whilst involving them in making active choices about their lives.

A variety of opportunities were provided to people who used the service to engage and participate in meaningful activities.

People who had difficulty with making informed decisions were supported by staff who had received training about the promotion of people’s human rights to ensure their freedom was not restricted. Systems were in place to make sure decisions made on people’s behalf were in their best interests.

Medicines were handled safely by staff and systems were in place to ensure people’s medicines were appropriately stored.

Assessments about people’s nutritional needs and associated risks were monitored with involvement of specialist health care professionals when this was required. People were able to make choices from a variety of nutritious and wholesome meals.

A complaints procedure was in place to enable people to raise concerns about the service. People’s complaints were followed up and addressed and wherever possible resolved.

Regular management checks were carried out to assess the quality of the service people received and enable the identification of any changes when this was needed.

7th November 2013 - During a routine inspection pdf icon

People who used the service told us they participated in decisions about their support and were, “Very comfortable and happy.” We saw that staff involved people and talked with them kindly about their personal wishes and preferences for support. We saw staff showed consideration for people’s individual needs and demonstrated care and compassion to ensure their dignity was maintained.

We found a homely and relaxed atmosphere throughout the service on the day of our visit. We saw that people looked comfortable, well cared for and that staff interacted with them in a sensitive and helpful manner. We observed staff providing support and gentle reassurance to people where this was required, to ensure their individual wishes and feelings were respected. People who used the service told us that staff answered their call bells promptly when this was needed and that they were, “Friendly and kind.”

People told us they felt safe in the home and had confidence appropriate action would be taken to resolve any issues if it was required.

We found a variety of training was provided to staff to ensure people were effectively supported. People told us that staff were “Very helpful." They said that staff provided support in a considerate way and were approachable.

People who used the service, their representatives and staff were asked for their views about their care and treatment and they were acted on. There was evidence of systems in place to enable risks to people to be monitored and analysed. There was evidence of an open and inclusive culture that welcomed the involvement and participation of people who used the service. We saw a relative comment in a recent survey that stated “Thank you to all the staff for the understanding and care” that was provided.

15th September 2012 - During a themed inspection looking at Dignity and Nutrition pdf icon

People told us what it was like to live at this home and described how they were treated by staff and their involvement in making choices about their care. They also told us about the quality and choice of food and drink available. This was because this inspection was part of a themed inspection programme to assess whether older people living in care homes are treated with dignity and respect and whether their nutritional needs are met.

The inspection team was led by a Care Quality Commission (CQC) inspector joined by an expert by experience who has personal experience of using or caring for someone who uses this type of service and a practising professional.

During lunch we used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us.

People spoken with told us that staff respected their privacy and dignity and helped them to remain as independent as possible. They said they could make choices about aspects of their lives. Two visitors spoken with said they were involved in their relatives care and were always kept informed. Comments included, “They are very good to me and they give me the time that I need. They do it (personal care) at my pace”, “I have a beautiful room and I am due for redecoration. I have my own bar in my room and I’m going to get a little fridge to cool my drinks. I have my own pictures on the wall and I have made it personal to me” and “They are respectful with my relative”

People spoken with told us they liked the meals and they had plenty to eat and drink. They also said they could have their meals wherever they chose. Comments included, “I like to have fruit during the day and it is offered very often”, “They have a good appetite and they give them portions they want” and “The food is just right. I am more than satisfied.”

People spoken with told us they would raise any concerns with staff or the manager. They said they had privacy locks on their bedroom doors and had a safe place to store valuables.

People spoken with told us the staff were kind and treated them well. They said staff were knowledgeable and explained the care tasks they were to carry out. Although they said the staff were busy they did not feel rushed during personal care.

Some people spoken with were aware that records were kept about their care needs and said that staff explained them to them.

 

 

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