We spoke with three people who used the service. One person said: “I’ve been satisfied with them. They offer a good standard of care. They’ve always explained everything to me and always ask if there have been any changes to my health and medication. It’s always nice and clean.” Another person we spoke with said; “It’s very good and I’m quite happy. They tell me what they’re going to do, tell me about risks and explain things to me. The dentist does what I want. I can’t fault them.” A third person we spoke with said: “It’s very good. The treatment’s always been very good. The dentist always explains what he’s going to do and always gets my permission before doing anything. I’ve never found anything dirty. I’ve never had any upsets.”

We found the service had systems in place to ensure people’s consent was obtained prior to any care or treatment being provided. The service had taken steps to ensure people’s safety and welfare was promoted by having emergency procedures in place and conducting regular reviews of people’s health needs. All staff had received training in safeguarding and had access to reporting procedures. There were appropriate systems in place to ensure cleanliness and effective infection control. Although no new staff had been recruited in at least four years the provider was aware of recruitment requirements should any staff be recruited in the future.