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Ashby and Atkinson Dental Practice - High Street, Northallerton.

Ashby and Atkinson Dental Practice - High Street in Northallerton is a Dentist specialising in the provision of services relating to caring for adults over 65 yrs, caring for adults under 65 yrs, caring for children (0 - 18yrs), dementia, diagnostic and screening procedures, eating disorders, learning disabilities, mental health conditions, physical disabilities, sensory impairments, services for everyone, substance misuse problems, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 14th May 2019

Ashby and Atkinson Dental Practice - High Street is managed by Ashby And Atkinson Dental Practice who are also responsible for 1 other location

Contact Details:

    Address:
      Ashby and Atkinson Dental Practice - High Street
      124 High Street
      Northallerton
      DL7 8PQ
      United Kingdom
    Telephone:
      01609776677
    Website:

Ratings:

For a guide to the ratings, click here.

Safe: There's no need for the service to take further action.
Effective: There's no need for the service to take further action.
Caring: There's no need for the service to take further action.
Responsive: There's no need for the service to take further action.
Well-Led: There's no need for the service to take further action.
Overall: No Rating / Under Appeal / Rating Suspended

Further Details:

Important Dates:

    Last Inspection 2019-05-14
    Last Published 2019-05-14

Local Authority:

    North Yorkshire

Link to this page:

    HTML   BBCode

Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

23rd April 2019 - During a routine inspection pdf icon

We carried out this announced inspection on 23 April 2019 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered provider was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a CQC inspector who was supported by a specialist dental adviser.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?

• Is it effective?

• Is it caring?

• Is it responsive to people’s needs?

• Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

Are services safe?

We found that this practice was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this practice was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this practice was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this practice was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this practice was providing well-led care in accordance with the relevant regulations.

Background

Ashby and Atkinson Dental Practice is in the centre of Northallerton and provides private and some NHS dental treatment to adults and children. Parking is available outside the practice with access to public transport nearby.

The practice is based on a first floor and does not have access for people who use wheelchairs and those with pushchairs. Alternative facilities are available with disabled access in the Northallerton area.

The dental team includes two dentists, three hygienists, three dental nurses, one receptionist and a practice manager. The practice has three treatment rooms.

The practice is owned by a partnership and as a condition of registration must have a person registered with the Care Quality Commission as the registered manager. Registered managers have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run. The registered manager at Ashby and Atkinson Dental Practice is one of the principal dentists.

The practice are part of an accredited scheme.

On the day of inspection, we collected 86 CQC comment cards filled in by patients. All the comment cards were extremely positive about the service and care received.

During the inspection we spoke with two dentists, one dental nurse, the receptionist and the practice manager. We looked at practice policies and procedures and other records about how the service is managed.

The practice is open:

Monday 9am-5pm, Tuesday 9am-5.30pm, Wednesday 9am-6pm, Thursday 9am-5pm and Friday 9am-4pm.

Our key findings were:

  • The practice appeared clean and well maintained.
  • The provider had infection control procedures which reflected published guidance.
  • Staff knew how to deal with emergencies. Appropriate medicines and life-saving equipment were available.
  • The provider had suitable safeguarding processes and staff knew their responsibilities for safeguarding vulnerable adults and children.
  • The practice had staff recruitment procedures. The process for obtaining photographic identification of staff and Disclosure and Barring Service (DBS) checks required review.
  • The clinical staff provided patients’ care and treatment in line with current guidelines.
  • Staff treated patients with dignity and respect and took care to protect their privacy and personal information.
  • Staff were providing preventive care and supporting patients to ensure better oral health.
  • The appointment system took account of patients’ needs.
  • The provider had effective leadership and culture of continuous improvement.
  • Staff felt involved and supported and worked well as a team.
  • The provider asked patients for feedback about the services they provided.
  • The provider had suitable information governance arrangements.

11th March 2013 - During a routine inspection pdf icon

We talked with people who used the service and they told us they were happy with the quality of dental treatment offered. People said they felt they were involved in decisions about their treatment. Comments included "I am told what to expect and how much it will cost, I am always very satisfied with the work I have had done”. And “The dentist is very easy to talk to and goes through things with me." Another person said "No matter who deals with you the staff are great, very pleasant and always professional.”

We looked at the dental records for the people and these confirmed that people were involved in decisions regarding their treatment.

We found the premises clean and the surgeries and building were well maintained. We also saw that audits were completed and saw evidence that procedures were in place to ensure people's health and safety. We talked to staff about their experiences working for this service. Some of the staff had worked for many years for this practice. Comments included: "We are encouraged to keep up to date in our training and development.” And “There is a lot of support here we all work really well as a team.”

 

 

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