Letter from the Chief Inspector of General Practice

We undertook this focused inspection of Ashcroft Surgery on 10 January 2017 for one area within the key question safe.

We found the practice to be good in providing safe services. Overall, the practice is rated as good.

The practice was previously inspected on 6 and 11 August 2015. The inspection was a comprehensive inspection under the Health and Social Care Act 2008. At that inspection, the practice was rated good overall. However, within the key question safe, overview of safety systems and processes was identified as requires improvement, as the practice was not meeting the legislation at that time; Regulation 15 Health & Social Care Act 2008 (Regulated Activities) Regulations 2014: Premises and equipment.

• The registered person did not ensure all aspects of the practice were cleaned at appropriate intervals, and that the cleaning schedule reflected the needs of the practice.

On this inspection we reviewed a range of documents and inspected the premises which demonstrated they were now meeting the requirements of Regulation 15 Health & Social Care Act 2008 (Regulated Activities) Regulations 2014: Premises and equipment.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

We spoke with people who used the service. They told us they were happy with the service they received. One person told us: “I think what they’re doing is very good. They’re absolutely wonderful.”

The practice had single consultation rooms and offered a chaperone service to promote people’s privacy and dignity. The practice regularly used interpreter services for people who did not speak English. Staff showed an awareness of the cultural and religious values and beliefs of people using the service and how this may affect the care and support they require.

People told us they felt that staff listened to their concerns and involved them in decisions about their treatment: “They listen to you, they’re not dismissive. They always look back over your medical history as well” and “I must say they explain everything, every option possible.”

The practice maintained detailed consultation notes in order to ensure people received appropriate care and treatment that met their needs.

The practice followed local authority procedures for safeguarding vulnerable adults and child protection. Staff were able to identify the possible signs that abuse may be occurring.

Significant events were reviewed and investigated to avoid recurrence. The practice participated in quality and outcomes systems in order to monitor and assess the quality of the service they provided.

Appropriate pre-employment checks were carried out for new staff.

Letter from the Chief Inspector of General Practice

We undertook this focused inspection of Ashcroft Surgery on 10 January 2017 for one area within the key question safe.

We found the practice to be good in providing safe services. Overall, the practice is rated as good.

The practice was previously inspected on 6 and 11 August 2015. The inspection was a comprehensive inspection under the Health and Social Care Act 2008. At that inspection, the practice was rated good overall. However, within the key question safe, overview of safety systems and processes was identified as requires improvement, as the practice was not meeting the legislation at that time; Regulation 15 Health & Social Care Act 2008 (Regulated Activities) Regulations 2014: Premises and equipment.

• The registered person did not ensure all aspects of the practice were cleaned at appropriate intervals, and that the cleaning schedule reflected the needs of the practice.

On this inspection we reviewed a range of documents and inspected the premises which demonstrated they were now meeting the requirements of Regulation 15 Health & Social Care Act 2008 (Regulated Activities) Regulations 2014: Premises and equipment.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice