This practice is rated as Good overall. (Previous rating June 2016 – Good)

The key questions at this inspection are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at Dr S and Dr L Saxena, also known as Ashurst Primary Care on 10 July 2018 as the provider reregistered with CQC in February 2018 when he took on a GP partner.

At this inspection we found:

• The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence-based guidelines.
• Staff involved and treated patients with compassion, kindness, dignity and respect.
• Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
• There was a strong focus on continuous learning and improvement at all levels of the organisation.

The areas where the provider should make improvements are:

• Improve the documentation of incidents to ensure that actions agreed and learning outcomes are clearly recorded
• Continue to protect the security of prescription pads and log their usage
• Take action to risk assess the range of emergency medicines available
• Establish a tracker to monitor the action taken in response to alerts.
• Ensure NICE guidelines are discussed and put in place where relevant.
• Continue to take action to improve uptake of cervical, breast and bowel screening.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice

Please refer to the detailed report and the evidence tables for further information.