This inspection took place on 10 October and was unannounced.

Aspire Care (LAL) Ltd provides accommodation and support with personal care and psychological support for young people aged16-25 with mental health difficulties. The service was registered on 9 December 2016, and this was the first comprehensive inspection.

At the time of our inspection the provider confirmed they were providing support to 2 people.

The service did not have a registered manager in post. They did have a manager in post who had a submitted an application to become the registered manager, and accepted by the CQC. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Staff had a good understanding of abuse and the safeguarding procedures that should be followed to report abuse. The staff we spoke with were confident that if they reported anything of concern, it would be followed up promptly and efficiently. People had risk assessments in place that were personalised to cover the risks that were present in their lives. This enabled them to be as independent as possible.

Staffing levels were adequate to meet people's current needs. There were enough staff present to make sure people received the support they needed.

The staff recruitment procedures ensured that appropriate pre-employment checks were carried out to ensure only suitable staff worked at the service.

Staff induction training and on-going training was provided to ensure they had the skills, knowledge and support they needed to perform their roles. Staff were able to access a variety of training that the service had arranged. Staff valued their training and felt that it improved their working practice.

People told us that their medicines were administered safely and on time. We saw that the medication administration systems in place were accurate and well maintained.

Staff were well supported by the manager and had regular one to one supervisions. Staff reported that they felt confident in their roles due to the support they received from the manager, and could get support and help when they needed it.

People's consent was gained before any care was provided and the requirements of the Mental Capacity Act 2005 were met. People told us that staff gained their consent before doing anything, and consent forms were signed.

People were able to choose the food and drink they wanted and staff supported people with this. People enjoyed the food on offer, and were able to shop for and cook their own food with the support of staff.

People were supported to access external health appointments when necessary, and also received support from an in house clinical psychologist . Good relationships were formed between the service and health services in the community.

Staff treated people with kindness, dignity and respect and spent time getting to know them and their specific needs and wishes. The staff and the management displayed a complete respect for people living within the service, and had an understanding of each person’s needs, personality, and background.

People were involved in their own care planning and were able to contribute to the way in which they were supported. People told us they were consulted on their care, who would be supporting them, and what was going on.

The service had a complaints procedure in place to ensure that people and their families were able to provide feedback about their care and to help the service make improvements where required. The people we spoke with knew how to use it.

Quality monitoring systems and processes were used effectively to drive future improvement and identify where action was needed