We spoke with people who use the service and reviewed recent feedback. People were positive about the care they had received and felt that they had improved physically since arriving at the service. Staff had obtained consent for assessing the person prior to their admission, but neither the person nor their representative had signed their care plan to show they consented to their proposed goals. The form used was amended to include this information during the inspection. People confirmed that they had been involved in deciding what their goals were and could say if they did not want to do something.

There were systems in place to prevent the spread of infection. Staff had received infection control training and the provider had an infection prevention team and Infection Control Lead. There were cleaning schedules in place and infection control audits were undertaken monthly.

There were enough suitably qualified staff on the unit, including nurses, clinical support workers and therapists. The provider had mechanisms in place to deal with staff shortages. People we spoke with had no concerns about staff numbers. One person described staff as "brilliant".

People we spoke with confirmed that they knew how to make a complaint and felt comfortable doing so. We saw that the provider's complaints policy and guidance was on display in an easy read format. We saw evidence that complaints were logged, investigated and responded to in line with the provider's policy.

People who use the service and their relatives spoke positively about the staff and said they were fully involved in their rehabilitation programme. Staff explained their treatment to them and that they understood the aims and the goals of their rehabilitation programme. People indicated that they were able to ask questions about their care and they are listened to by staff and felt that staff were encouraging in their approach and put them at their ease. People said that staff promoted their autonomy and independence.

Some of the comments made were that staff are "marvellous" and that staff give them a "boost".

People we spoke with said that their health and rehabilitation needs were being met by the staff team at Athlone House Rehabilitation Unit. The staff team worked with them to ensure they reached their rehabilitation goals and staff encourage then to do things independently, to look after themselves. People said that sometimes this is difficult but staff are always interested in their progress and are supportive.

People who use the service said they would talk to the manager if they had any concerns. People also said that they would talk to staff, who they found approachable.