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Care Services

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Auburn Lodge Residential Home, Selsey, Chichester.

Auburn Lodge Residential Home in Selsey, Chichester is a Residential home specialising in the provision of services relating to accommodation for persons who require nursing or personal care and caring for adults over 65 yrs. The last inspection date here was 17th October 2018

Auburn Lodge Residential Home is managed by Platinum Home Care (South Coast) Limited who are also responsible for 1 other location

Contact Details:

    Address:
      Auburn Lodge Residential Home
      10 Church Road
      Selsey
      Chichester
      PO20 0LS
      United Kingdom
    Telephone:
      01243606587

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2018-10-17
    Last Published 2018-10-17

Local Authority:

    West Sussex

Link to this page:

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Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

14th August 2018 - During a routine inspection pdf icon

This inspection took place on the 14 August 2018 and was unannounced.

Auburn Lodge is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. Auburn Lodge accommodates 12 people in one adapted building. At the time of this inspection the home was full and 12 people lived there. The service supported older people. People’s needs varied and we saw that people were able to live independently with staff support while one person was cared for in bed.

Following the last inspection in June 2017, we asked the provider to complete an action plan to show what they would do and by when to improve the key question(s) of Safe, Effective, Responsive and Well-led to at least ‘Good.’ The Caring key question was previously rated as ‘Good.’ There were four breaches of Regulation of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 in person centred care, consent, safe care and treatment and governance systems. We also found a breach of Regulation 18 (notification of other incidents) of the Care Quality Commission (Registration) Regulations 2009.

At this inspection we found that the service had improved the rating of all key questions to ‘Good’ and there were no breaches of Regulations.

There was a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The management team and staff had worked well to improve the service following the previous inspection. Records had improved and risks to people were now more clearly assessed and actions taken to reduce and mitigate risks had been taken. People were asked for their consent appropriately and at the time of this inspection did not lack mental capacity to make decisions about the day to day care and support they received form the staff and management team. People are supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People’s needs were assessed and they were involved in the reviews of and any decisions about their care. Staff were kind and they supported people to access healthcare services as they needed them. Systems and processes ensured that people and staff views of the service were captured and accident and incidents were analysed and acted upon by the management team when required to reduce risks for people. People were safeguarded from abuse by staff who understood how to raise any concerns they may have appropriately. We received notifications from the registered manager when they were required to send these to us in law.

People and staff were happy in each other’s company and healthcare professionals spoke highly of the service and abilities of the staff and management team to meet people’s needs safely and compassionately. People were cared for at the end of their lives by a very kind and caring staff and management team.

People were given their medicines safely and were supported by appropriately skilled staff when specialist medicines techniques were required.

The home was clean and well maintained with a pleasant and relaxed atmosphere and a ‘homely’ environment. People were protected from the risks of infection by safe infection control measures. His included the appropriate use of protective equipment such as gloves and aprons by care staff.

People’s rooms were personalised with their own belongings and people were supported t take part in activities that they enjoyed. This included gardening and quizzes as well as other one

5th June 2017 - During a routine inspection pdf icon

This was an unannounced inspection which took place on 5 June 2017. We also went back to the home on 12 June 2017. Notice of the second day of inspection was given as we needed to make sure members of the management team would be present in order that we could explore further some of the evidence we obtained on the first day of inspection.

Auburn Lodge Residential Home is a care home for up to nine older people. If people require nursing care district nurses attend to them at the home. The home is located in the sea side town of Selsey, West Sussex. It provides both permanent and respite placements. At the time of our inspection nine people lived at the home. This included one person who was staying for respite. People’s needs varied. Some people were quite independent and only needed minimal assistance whilst others required assistance with all aspects of their care.

During our inspection the registered manager (who is also the provider) was on leave. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. In the registered managers absence support to the home was provided by an assistant manager, a trainee manager and a senior care supervisor.

This was the first inspection of the home since it registered with CQC in June 2015. Although generally people told us that they were satisfied with the service provided we found that the registered manager had not ensured the quality and safety of the service was monitored or that action was taken to improve service delivery. Quality assurance systems did not cover all aspects of the service and as a result did not identify the shortfalls we found at the inspection. Assessment and care planning was not robust and did not ensure that people’s needs were managed effectively and responsively. Risks to people’s safety and welfare were not always assessed and action was not always taken to mitigate potential risks. When people sustained injuries that required treatment at hospital the registered manager had not notified us of these in line with her legal responsibilities. Although staff sought peoples consent when delivering care formal consent processes were not being used. The home was not following the requirements of the Mental Capacity Act 2005. You can see what action we told the provider to take at the back of the full version of the report.

Despite the above issues, people who lived at the home said that staff were kind and caring and as a result positive relationships had been formed that enhanced their sense of wellbeing. People said that they were treated with respect and dignity. We observed interactions by staff that were genuine, warm, positive, respectful and friendly and people told us this was the norm. People said that the registered manager was approachable and sought their views, listened and acted upon them.

Staffing levels were sufficient to provide safe care. However people commented that they would like more opportunities for staff to spend time talking with them and socialising. Robust recruitment checks were completed to ensure staff were safe to support people.

People said that in the main they were happy with the choice of activities on offer and that they were supported to maintain links with people who were important to them.

Staff were suitably trained and skilled and received training relevant to the needs of people who lived at the home. Staff were supported and received group and one to one supervision. Staff said that the registered manager was a good role model.

People said that they were happy with the medical care and attention they received. People were supported to access health professionals that included GP’s, district nurses, chiropodists and opticians.

 

 

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