People who used the service understood the care and treatment choices available to them. One person said, “This dentist gives you options for treatment better than any other dentist I have had.”

People’s needs were assessed and treatment was planned in line with their individual care plan. We saw staff were very friendly and polite, putting people at their ease and dentists described how they carried out an examination and treatment plan for each patient. We looked at the results of a patient satisfaction survey completed in February 2012. We found all patients rated the explanations of treatment given by dentists as “good or “very good.”

We saw there were safeguarding procedures in place and on-going training and support for staff to help keep them up-to-date with best practice. One patient we spoke with commented they felt, “any of the staff would make sure that someone who was older or vulnerable was looked after.”

The practice was clean and well maintained with good procedures in place to prevent cross infection. People we spoke with were complimentary about the environment and how clean the surgery always was.

We saw staff at the practice were properly trained, worked to a professional code of conduct and kept their skills updated.

There were measures in place to make sure the quality of the service received by patients was maintained or improved. Patients were regularly asked their views and their responses were used to plan and make improvements.