At our previous inspection in April 2018 we told the provider they should make improvements in several areas. We saw at this inspection that improvements had been made;

• Regular checks were made to ensure clinical staff remained registered with the appropriate professional bodies.
• Access had been improved at the branch surgeries by the practice placing door bells at the entrance to the surgeries.
• The monitoring of refrigerator temperatures had been reviewed and was in-line with Public Health England guidance.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice

This practice is rated as Good overall.

The key questions are rated as:

Are services safe? – Requires improvement

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at Auckland Medical Group on 19 April 2018 as part of our inspection programme.

At this inspection we found:

• The practice had systems to keep patients safe and safeguarded from abuse.
• The practice routinely reviewed the effectiveness and appropriateness of the care they provided. They ensured that care and treatment was delivered according to evidence- based guidelines.
• Staff involved and treated patients with compassion, kindness, dignity and respect.
• The practice organised and delivered services to meet patients’ needs. They took account of patients’ needs and preferences.
• Patients were able to access care and treatment from the practice within an acceptable timescale for their needs.
• There was a focus on continuous learning and improvement at all levels of the organisation. The practice proactively used performance information to drive improvement.
• The practice had some systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
• Some of the systems to ensure appropriate and safe handling of medicines required improvements.

The areas where the provider must make improvements are:

• Ensure care and treatment is provided in a safe way to patients.

The areas where the provider should make improvements are:

• Carry out regular checks to ensure clinical staff remain registered with the appropriate professional bodies.
• Take steps to improve access to the branch surgeries. The external doors did not open automatically and there were no facilities for patients who needed assistance to summon support.
• Review processes around the monitoring of refrigerator temperatures.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice