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AURA Centre of Dental Excellence & Facial Aesthetics Ltd, Kingston Upon Thames.

AURA Centre of Dental Excellence & Facial Aesthetics Ltd in Kingston Upon Thames is a Dentist specialising in the provision of services relating to diagnostic and screening procedures, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 26th October 2017

AURA Centre of Dental Excellence & Facial Aesthetics Ltd is managed by Aura Centre of Dental Excellence & Facial Aesthetics Limited.

Contact Details:

    Address:
      AURA Centre of Dental Excellence & Facial Aesthetics Ltd
      1 Penrhyn Road
      Kingston Upon Thames
      KT1 2BT
      United Kingdom
    Telephone:
      02085495710

Ratings:

For a guide to the ratings, click here.

Safe: There's no need for the service to take further action.
Effective: There's no need for the service to take further action.
Caring: There's no need for the service to take further action.
Responsive: There's no need for the service to take further action.
Well-Led: There's no need for the service to take further action.
Overall: No Rating / Under Appeal / Rating Suspended

Further Details:

Important Dates:

    Last Inspection 2017-10-26
    Last Published 2017-10-26

Local Authority:

    Kingston upon Thames

Link to this page:

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Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

6th October 2017 - During a routine inspection pdf icon

We carried out this announced inspection on 6 October 2017, under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered provider was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a CQC inspector who was supported by a specialist dental adviser.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?

• Is it effective?

• Is it caring?

• Is it responsive to people’s needs?

• Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

Are services safe?

We found that this practice was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this practice was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this practice was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this practice was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this practice was providing well-led care in accordance with the relevant regulations.

Background

Aura Centre of Dental Excellence & Facial Aesthetics Limited is in London Borough of Kingston Upon Thames and provides private treatment to patients of all ages.

There is level access for people who use wheelchairs and those with pushchairs.

The dental team includes two dentists, three dental nurses and one receptionists/practice manager. The practice has three treatment rooms.

The practice is owned by a company and as a condition of registration must have, a person registered with the Care Quality Commission as the registered manager. Registered managers have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run. The registered manager was the principal dentist.

On the day of inspection, we received feedback from 37 patients. This information gave us a positive view of the practice.

During the inspection, we spoke with one dentist, one dental nurse, one receptionist and the practice manager. We looked at practice policies, procedures, and other records about how the service is managed.

The practice is open:

  • Monday – Friday: 8:30am to 5:00pm

  • Saturday: 9:00am to 1:00pm

Our key findings were:

  • The practice was clean and well maintained.
  • The practice had infection control procedures that reflected published guidance.
  • Staff knew how to deal with emergencies. Appropriate medicines and life-saving equipment were available.
  • The practice had systems to help them manage risk.
  • The practice had suitable safeguarding processes and staff knew their responsibilities for safeguarding adults and children.
  • The practice had thorough staff recruitment procedures.
  • The clinical staff provided patients’ care and treatment in line with current guidelines.
  • Staff treated patients with dignity and respect and took care to protect their privacy and personal information.
  • The appointment system met patients’ needs.
  • The practice had effective leadership. Staff felt involved, supported, and worked well as a team.
  • The practice asked staff and patients for feedback about the services they provided.
  • The practice dealt with complaints positively and efficiently.

 

 

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