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Avalon Scarborough Services, Willymath Close, Burniston, Scarborough.

Avalon Scarborough Services in Willymath Close, Burniston, Scarborough is a Homecare agencies and Supported living specialising in the provision of services relating to caring for adults over 65 yrs, caring for adults under 65 yrs, caring for children (0 - 18yrs), learning disabilities, mental health conditions, personal care and physical disabilities. The last inspection date here was 10th August 2018

Avalon Scarborough Services is managed by Adult Placement Services Limited who are also responsible for 8 other locations

Contact Details:

    Address:
      Avalon Scarborough Services
      3E Burniston Industrial Estate
      Willymath Close
      Burniston
      Scarborough
      YO13 0HG
      United Kingdom
    Telephone:
      01723356540
    Website:

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2018-08-10
    Last Published 2018-08-10

Local Authority:

    North Yorkshire

Link to this page:

    HTML   BBCode

Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

4th June 2018 - During a routine inspection pdf icon

Avalon Scarborough provides personal care for people who have a learning disability or autistic spectrum disorder. Some of the people supported also have dementia. Avalon provides two types of service; domiciliary support to people living in their own homes, including supported living, and ‘shared lives’. Shared lives is where people live in a family setting with a main carer. For people who live within supported living arrangements, CQC does not regulate the premises used; this inspection looked at people’s personal care and support. For the purpose of, this report the term 'staff' refers to both shared lives carers and support workers.

Not everyone supported by Avalon Scarborough Services received support with a regulated activity; CQC only inspects the service being received by people provided with 'personal care'. This includes help with tasks related to personal hygiene and eating. When people do receive support with a regulated activity we consider the wider social care support provided. At the time of our inspection 109 people received support with a regulated activity.

At our last inspection we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

People told us they received safe support. Staff received safeguarding training and understood potential signs of abuse and how they would report any concerns. People received their medicines as prescribed. Audits of medicines were completed and actions were taken to address potential root causes of any issues. Accidents and incidents were reported as required and investigations completed to ensure steps had been taken to address any areas of risk. Comprehensive risk assessments were in place.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice. People told us staff sought their consent before providing any care.

Staff completed mandatory training and specialist training when required. Staff competency was regularly assessed to ensure they had the skills and knowledge to provide safe and effective care. Staff received on-going support by way of supervision and appraisals. People had access to healthcare professionals and staff sought professional advice and input.

People who used the service told us staff were kind and caring towards them and offered emotional support. Staff promoted people’s dignity and privacy through their interactions with them. Staff demonstrated a thorough understanding of people’s needs and current circumstances and spoke about people in a respectful manner. People were encouraged to be independent. Information about advocacy services was available to ensure people had access to independent support when needed.

People received person-centred support. People’s care plans were descriptive and clearly explained their needs, wishes and preferences. Some people’s reviews were behind schedule, however when reviews were completed they were detailed and outcome focused. Staff supported people to engage in activities of their choosing and told us how much they enjoyed this. The staff team were aware of issues relating to equality and diversity.

We received positive feedback about the registered manager and management team from staff members and people who used the service. The registered manager was noted to be supportive and approachable. The audits completed by the registered manager and provider were effective in identifying and addressing any issues which may affect the quality or safety of the service. There were a variety of internal meetings to ensure staff received important informat

20th October 2015 - During a routine inspection pdf icon

This inspection took place on 20 October 2015.

The previous inspection took place in August 2013 and the service was meeting the regulations we assessed.

Avalon Scarborough Service provides personal care and support to people who have a learning disability. Some of the people who use the service are also living with dementia. There are two aspects of the service. Some people who receive support live independently or in small supported living services which are staffed according to assessed needs. Other people live in a family setting with a main carer. This is called shared lives. The service currently provides personal care to 36 people in supported living and 16 people in shared lives. For the purposes of this report the term ‘staff’ refers to supported living workers as well as shared lives carers. However, where quotes have been provided there is reference to which service they work within.

At the time of our inspection the service did not have a registered manager. The registered manager left their post in July 2015. The service had appointed a locality manager who had been in post six weeks at the time of our inspection. They told us they intended to apply to the Care Quality Commission to become the registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People who used the service told us they felt safe and staff knew how to protect people from avoidable harm. Risk assessments and risk management plans were in place. This helped staff to minimise risk to people.

There were enough staff on duty to make sure people’s needs were met. People received copies of the staff rota in advance so they knew who would be supporting them. Staff were safely recruited.

Medicines were managed safely. The new manager had arranged for all staff to attend a medicines workshop to aid their understanding. They had introduced medicine audits to ensure any issues were identified and resolved quickly.

People received support from staff who had access to appropriate training and knew how to meet people’s needs. New staff shadowed more experienced staff until they felt confident in their role. Staff told us they felt well supported. There was an emergency on call system in place to assist people and staff outside of normal working hours.

Staff had a sound understanding of the Mental Capacity Act. People had been supported to make their own decisions wherever possible. Support was planned with people and was person centred. Support plans provided staff with a strong sense of what was important to the individual. Reviews took place as required and people were involved with these.

People were supported to be as independent as they could be and some people worked in local voluntary organisations. Activities were planned and person centred. People told us support staff were caring. Their dignity and privacy was respected.

People knew how to make complaints or give feedback to the service. We found the service was well managed and the organisations values and ethos of promoting independence was understood and implemented by staff.

30th August 2013 - During a routine inspection pdf icon

We carried out a scheduled inspection of Avalon Scarborough in September 2013. We found that people were very happy with the service they received. We looked at both the supported living and shared lives services and spoke with people who used the various parts of the service. One person told us “It’s brilliant”. Another person told us “Everything is good, it makes my life better”. A shared lives carer told us “We are very well supported and the communication is really good”.

We found that care plans were up to date and very detailed. Where appropriate the service had made referrals or sought input from other services such as medical professionals and there was a system in place for recording information received from other agencies and organisations.

Staff recruitment was thorough and induction covered a wide range of topics that ensured staff were able to support people appropriately. Staffing levels were monitored and managed by office and managerial staff and there were systems in place to ensure that people received appropriate care at the right time.

There were substantial quality assurance systems in place and these were followed by management and utilised to ensure that the quality of the service received was of a high standard. There was a complaints system in place that was used by staff appropriately and complaints received had been dealt with to the satisfaction of complainants.

19th September 2012 - During a routine inspection pdf icon

The service was run from a central office location and support was provided to people in or from their own homes. The ‘Shared Lives’ side of the service involved people going to ‘carers’ homes for short breaks or long term stays, with support provided through the agency for both the person and the carer. We visited the office and met with several members of staff including two team co-ordinators, and a registered manager. We also talked to two support workers who were employed in the service.

We used a number of different methods to help us understand the experiences of people who used the service. We talked to three people who used the service and one relative of a person who used the service. We also gathered evidence of people’s experiences of the service by reviewing care records and other documentation.

People were happy with the service they were receiving. People who used the service, staff and family members felt that the organisation was focussed on the individual, and that they would go the extra mile to provide support that worked for people.

One family member told us "Its amazing, I am very grateful".

One person who used the service told us "They are a blessing in a lot of ways".

The service was working positively with people, and was thorough in its attention to detail and updating practices wherever possible. The level of involvement was extremely good, and the provider was working at a high standard.

 

 

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