This was a follow up visit to this service to check that the provider had made the required improvements following our last visit. We were shown that all the required compliance actions had been achieved. The practice looked clean and fresh throughout. Staff talked us through the process for cleaning the practice and gave us a detailed description about what infection control and cleaning schedules they follow at the beginning and end of the day as well as in between patients.

People told us that they were happy with the service provided and that their dignity was maintained and their privacy protected. They said that they were encouraged to ask questions and they felt that staff had the time to answer them. People reported that staff were good at discussing all their treatment options with them. One person told us, “I’ve found the staff helpful, although I’m a new patient, the receptionist was very patient with me and explained the costs involved with the treatment I’m interested in”. Another person told us “I’ve been coming here for a number of years and I’m very happy with the service, the treatment options are always explained to me and they always give me a choice of what I want done”.

We found that the practice listened to patients and care and treatment provided was recorded. However, we found concerns with infection control practices and the monitoring of quality provided by the service.