During our visit we spoke with three people who were attending their appointments with the dentist and five members of staff including the registered manager. They all gave positive feedback about the service and the care and treatment provided. People who used the service indicated that they fully understood the options and costs available to them.

Care and treatment was planned and delivered in a way that met people's individual needs and ensured their safety and welfare. One person said, "I trust the staff here, they are all welcoming and efficient. They put me at my ease." People's views were taken into account and recorded in their personalised treatment plan.

There were effective measures in place to ensure that people were protected against identifiable risks of acquiring health associated infection, and carried these out in accordance with the guidelines issued by the Department of Health.

People employed by the service were suitably experienced and skilled for their roles. The provider carried out appropriate checks prior to employment. Staff undertook ongoing training and development. This ensured people received safe care and treatment.

The quality of the service was regularly assessed and reviewed through patient and staff feedback, safety checks and audits. Feedback was welcomed by the provider and acted upon. This meant that the provider was enabled to come to an informed view about the standard of care and treatment provided.