BPro Recruitment Employment Agency Ltd is a small agency and at present only provides services to a few people. Some feedback was gained from those who received a service and also a health care professional. The health care professional was complimentary about the care and service and commented that the staff did a “fantastic job.” They also confirmed that the care workers were polite, that they had a good relationship with them and the care workers responded to people’s needs really well.

Feedback from the provider’s quality assurance questionnaire included “The girls have been fantastic – I have no words to explain my gratitude,” “Everything is perfect from BPro,” “(person’s name) is just right for me, she is thorough in her work and I get exactly the help I need,” “ (person’s name) has been a fantastic support to both my husband and myself and I have every confidence in BPro Care” and “up to date I feel the service from BPro Care has been excellent, myself, my children and family members are very happy with the care provided, which has helped to give us all a better quality of life.”

Those people spoken with said they had been part of the assessment and care plan process and their choices had been taken into consideration. They confirmed that the care workers were polite.

Those spoken with confirmed they had been able to make decisions about their care and how they wanted this to be provided, although the assessments viewed during the visit did not always reflect the care plans in place.

People spoken with had been made aware of the complaints procedure and confirmed they had received written documentation during the assessment. They added that they felt that they could raise any concerns they may have with the management.

MJK Nursing Agency is still in the process of developing its service and at the time of our inspection the provider only had a small number of people receiving care. Those people with whom we spoke were positive about the care and service they received from MJK Nursing Agency. They confirmed that they had been involved in decisions on how they wanted their care provided, that the staff were reliable and they stayed the required time. Comments received included “I am quite happy” and “The staff are very good.”

People knew how to raise any concerns they may have about the service and were generally very positive about their care.