This was our first inspection of Banbury Lodge. The service opened in April 2018.

We rated Banbury Lodge as Good because:

• The service was fully staffed, with a range of well trained and experienced staff. Staff put into practice the service’s values, and had contact with managers at all levels, including the most senior.
• The provider placed a significant emphasis on staff training and professional development.
• The environment was clean, spacious and furnished to a high standard.
• The service had the appropriate arrangements in place to support clients with their detoxification in line with national guidance
• All clients had personalised and holistic care plans
• Staff stored client information on a securely accessible electronic case management system with
• other relevant records. Medical admissions records, including assessments, were stored in paper file separate from the electronic system. There were plans in place to address this.
• Care planning tools consistently reflected the 12 step philosophy of the service.
• Clients spoke very highly about their experiences of the service, their therapeutic relationships with staff and the impact the service had on their lives.
• There were policies in place to manage risk, including to clients leaving treatment prematurely and clients who were at risk of self-harm. All clients had risk assessments and detailed risk management plans for every identified risk.
• The service showed a commitment to quality improvement.