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Care Services

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Bancroft Gardens Residential Home, Stratford Upon Avon.

Bancroft Gardens Residential Home in Stratford Upon Avon is a Residential home specialising in the provision of services relating to accommodation for persons who require nursing or personal care, caring for adults over 65 yrs, dementia, physical disabilities and sensory impairments. The last inspection date here was 7th July 2018

Bancroft Gardens Residential Home is managed by D & J S Barnfield who are also responsible for 1 other location

Contact Details:

    Address:
      Bancroft Gardens Residential Home
      Waterside
      Stratford Upon Avon
      CV37 6BA
      United Kingdom
    Telephone:
      01789269196

Ratings:

For a guide to the ratings, click here.

Safe: Requires Improvement
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2018-07-07
    Last Published 2018-07-07

Local Authority:

    Warwickshire

Link to this page:

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Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

31st May 2018 - During a routine inspection pdf icon

This inspection took place on 31 May 2018 and was unannounced.

Bancroft Gardens Residential Home is a three storey residential home which provides care to older people including people who are living with dementia. Bancroft Gardens is registered to provide care for 16 people. At the time of our inspection visit there were 12 people living at the home. The home has a front door that leads into a small reception area with a lift. Residential care and support is only provided in the communal lounge areas and bedrooms that are located on the first and second floors. The majority of this living space is located above a retail food establishment.

People in care homes receive accommodation and nursing and/or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the service is run.

At our last inspection we rated the service Good overall, with Safe being rated as requires improvement because we were not confident risks were managed safely. At this inspection we found the service remained overall Good, however ‘in Safe’ we continued to find evidence that had potential to place people at unnecessary risk. Where risks associated with people's health and wellbeing had been identified, there were plans to manage those risks. However, staff had not always followed the provider's processes and procedures to ensure safety checks within the home were implemented consistently. Some risks for particular health conditions were not included within care plans which had potential for staff not to provide consistent support.

Risks for fire safety and fire evacuation were not consistently followed by staff and we were concerned by the challenges presented by the design and layout of the building. Following this inspection, we wrote to the provider asking them to tell us how they would address our immediate concerns, and we also worked closely with the Fire Authority. The provider sent us their response and action plan and the Fire Authority visited the home on 5 June 2018. The provider has agreed to take improvement actions without delay which should minimise risks to people, in the event of a fire emergency.

People and relatives were very pleased and complimentary of the quality of care provided at the home. People felt safe living with other people in the home and they were supported by a consistent and caring staff team. There were sufficient staff to meet people's needs and staff had time to spend with people, to get to know them and what hobbies and interests they enjoyed.

Staff were available at the times people needed them and there were enough staff to respond to people’s needs and requests for assistance. Staff received training so that people's care and support needs were met by staff who knew how to support them. Staff understood their responsibility to safeguard people from harm and report any concerns they had to the management team.

People's changing needs were responded to promptly by staff and other healthcare professionals were contacted when needed. People were treated with respect by staff who addressed them by their preferred names and who supported them in line with their personal preferences and wishes. End of life care was sensitively discussed and people’s wishes were recorded so staff knew how to support people in line with their wishes.

People were supported to have choice and control of their lives and staff supported them in the least restrictive way possible; the procedures in the service supported best practice.

People's nutritional needs were m

31st March 2016 - During a routine inspection pdf icon

This inspection took place on 31 March 2016 and was unannounced.

Bancroft Gardens provides care and accommodation for up to 16 older people. There were 14 people living at the home at the time of our inspection.

A registered manager was in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. The registered manager was on annual leave at the time of our inspection visit so our visit was supported by the deputy manager.

People, relatives and staff all spoke positively and enthusiastically about the caring and welcoming atmosphere in the home. Staff were committed to providing a relaxed and friendly environment where people and their relatives felt valued and respected. People were treated as individuals and were encouraged to make choices about their care. People’s relationships with their relatives were respected and staff supported people to maintain this important attachment.

Staff were available at the times people needed them and had received training so that people's care and support needs were met. Staff understood their responsibility to safeguard people from harm and report any concerns they had to the management team. Where risks associated with people's health and wellbeing had been identified, there were plans to manage those risks. However, staff had not always followed the provider's processes and procedures to ensure safety checks within the home were implemented consistently.

People were involved in decisions about their care and told us they received support in the ways they preferred. Relatives told us they were informed about their family member’s health and involved in ensuring their care needs were met. Staff had information about people’s backgrounds to support them in providing person centred care and having meaningful conversations with people about things that were important to them. People were encouraged to engage in hobbies and interests they were interested in.

People received a nutritious diet, had a choice of food, and were encouraged to have enough to drink. People were referred to external healthcare professionals to ensure their health and wellbeing was maintained. People received their medicines as prescribed and staff responded quickly if they requested pain relief.

Care staff understood the principles of the Mental Capacity Act (MCA) and gained people's consent before they provided personal care.

There were processes to monitor the quality and safety of the service provided and to understand the experiences of people who lived at the home. This was through regular communication with people, relatives and staff, observations of care delivery and a series of checks and audits.

7th January 2014 - During a routine inspection pdf icon

When we visited Bancroft Gardens Residential Home, we found there were 16 people living at the home. We spoke with four people who lived at the home, two relatives, two members of staff delivering care, the cook, the deputy manager and the manager, (who was also the provider). We read the care records for three people who lived at the home, observed care practice and staff’s interaction with people when they were delivering care.

During our visit we saw people enjoyed a variety of activities. Some people were supported by staff to play board games. Some people watched television. One person went out to the local shops. We observed people having their lunch in the dining room and in the lounge. We saw that people were appropriately supported by staff and enjoyed their meal.

We saw that people’s care was planned according to their needs. We found that staff understood people’s needs and followed people’s care plans when they supported them.

We found that people or their relatives had agreed to the care and treatment they received.

We looked at the cleanliness of the home and found that everywhere was clean. Staff we spoke with explained what steps they took to minimise the risk of infection within the home.

We found that there was a procedure in place for recording and resolving any complaints about the service.

One person who lived at the home told us, “It’s lovely here, everyone’s friendly.”

A relative we spoke with told us, “I am very happy with the care, I am welcome anytime.” Another relative told us the home was, “Friendly, homely and has home cooked food.”

19th November 2012 - During a routine inspection pdf icon

During the inspection we spoke with the deputy manager, one care worker, the activities person and two people using the service. The two staff we spoke with and the deputy manager said there had been sufficient staff available to accommodate people’s needs. People said they liked living at the home. Some comments were: ‘’Activities lady is very good. ’’ ‘’Care has been wonderful.’’ ‘’Food is excellent’’ and ‘’The food is better than ever I’ve had.’’

We saw people's needs had been assessed, risks identified and personalised plans of care developed for each person. There was evidence of support by healthcare professionals to ensure people's ongoing healthcare needs were met. We have asked that the provider may like to note that we did not see reference to the people’s mental capacity status in their care plans or the frequency of review of their mental capacity status should it be needed.

We saw systems in place allowing people using the service and their relatives to communicate their experiences of the home and the care provided. We saw positive feedback had been given about the staff and the care people had received through these surveys.

6th February 2012 - During an inspection to make sure that the improvements required had been made pdf icon

We carried out this review to check on the care and welfare of people using this service and to identify whether previous standards have been maintained. We have not received any concerns recently about Bancroft Gardens.

We completed our review of paperwork in the dining room which adjoins the main lounge. We met with everyone who ate their lunch in the dining room and introduced ourselves to those people seated in the lounge in the morning. We observed the interaction between staff and people living at the home. We saw that people appeared to be at ease in their surroundings and have a good relationship with staff.

We spoke with three visitors, five people that live at the home and a visiting nurse, as well as staff that work at Bancroft Gardens. Everyone spoke positively about the home. Visitors said that they are happy that their relative has moved into this home. We were told “ I was worried but XX has settled well, XX is happy so I am happy. I visit her every day, they make me drinks and meals. They make me very welcome. The staff are all lovely and friendly. They tell me everything I need to know, they are all so lovely. Even though I have looked after XX for all of that time, since she has been here I have learnt a lot, how to move her properly, all about her medication. I am totally satisfied, I can’t describe how lucky I feel. Everything is good."

"I was apprehensive about coming here, but I have settled well. The food is good and there is plenty of it."

"I's always clean and tidy here."

We saw that everybody was dressed appropriately for the time of year and appeared to have their person hygiene needs met.

Some of the people spoken with could not remember if any activities took place, whilst others told us the different activities that take place on certain days of the week. Whilst we were at the home some people sang whilst the piano was played. The television was on for a majority of the day and one person commented "the TV is always on."

Visitors to the home were made welcome and offered refreshments. Visitors made positive comments about the home, the staff and the care their loved one receives.

 

 

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