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Bank House Surgery, Farnborough, Kent.

Bank House Surgery in Farnborough, Kent is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 11th January 2017

Bank House Surgery is managed by AT Medics Limited who are also responsible for 38 other locations

Contact Details:

    Address:
      Bank House Surgery
      84 High Street
      Farnborough
      Kent
      BR6 7EA
      United Kingdom
    Telephone:
      01689857691

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2017-01-11
    Last Published 2017-01-11

Local Authority:

    Bromley

Link to this page:

    HTML   BBCode

Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

4th October 2016 - During a routine inspection pdf icon

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Bank House Surgery on 4 October 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Verbal consent was obtained and recorded in patients records. However, written consent was not obtained for procedures such as the insertion of an intrauterine contraceptive device (IUCD).

  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance.
  • Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand.
  • Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients said they found it easy to make an appointment with a named GP and there was continuity of care with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management.
  • The practice proactively sought feedback from staff and patients which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.

We saw an area of outstanding practice:

  • The practice had introduced a new initiative where the Practice Nurse attended an annual late afternoon tea with the clients in three local residential care homes for patients with learning difficulties. After tea, the nurse conducted the annual review for patients and administered injections such as the flu vaccination. This initiative enabled the practice to get a holistic picture of their patients in their home environment; helped to build relationships and reduced the anxiety of the patients. It also overcomes problems such as arranging transport to appointments, carers being taken away from the home on escort duty and patients missing attendance at day centres.

There were areas where the provider should make improvements:

  • The provider should obtain written consent from patients prior to carrying out procedures such as the insertion of an intrauterine contraceptive device (IUCD).

Professor Steve Field CBE FRCP FFPH FRCGP 

Chief Inspector of General Practice

 

 

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