About the service: Barley Close is a domiciliary care agency. It provided privately funded personal care to people living in their own homes in the community. This was a very personalised service of care from one individual to a small number of older people in the local community of Hibaldstow in North Lincolnshire.

Not everyone using Barley Close received regulated activity; CQC only inspects the service being received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. The service supported eight people when we inspected.

People’s experience of using this service: The provider / registered manager (provider throughout the report) was also the only carer in the service. They had yet to embed their quality assurance system to monitor service delivery. We made a recommendation about finding support networks to assist them in this.

People experienced an effective service through care delivered in line with guidance and the law, a trained provider, support systems (in waiting) for new staff, good nutrition and healthcare support and collaborative, adaptive working arrangements. People were protected from abuse and risk using effective and robust systems.

People received caring and compassionate support that respected their privacy, dignity, independence and the choices they made. Support met people’s needs and was anti-discriminatory.

People experienced responsive and person-centred care. They exercised choice and control of their lives and satisfaction with any concerns or complaints and were involved in the running of the service. They had the prospects of sensitive support with end of life care needs.

People received quality care from a dedicated and caring provider. People experienced a growing and improving service. They benefitted from a provider that worked well in partnership with other agencies, organisations and the local community.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection: This was the first rating inspection of the service, which was registered in March 2018.

Why we inspected: This was a planned inspection.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.