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Care Services

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Barnet Carers Centre, 303 Ballards Lane, Finchley, London.

Barnet Carers Centre in 303 Ballards Lane, Finchley, London is a Homecare agencies specialising in the provision of services relating to personal care and services for everyone. The last inspection date here was 9th December 2017

Barnet Carers Centre is managed by Barnet Carers Centre.

Contact Details:

    Address:
      Barnet Carers Centre
      Global House
      303 Ballards Lane
      Finchley
      London
      N12 8NP
      United Kingdom
    Telephone:
      02083439698
    Website:

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2017-12-09
    Last Published 2017-12-09

Local Authority:

    Barnet

Link to this page:

    HTML   BBCode

Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

31st October 2017 - During a routine inspection pdf icon

This inspection took place on 31 October 2017 and was announced. Barnet Carers Centre is a charity providing services for carers, the community and a home support service. On the day of our inspection there were 83 people using this service, the majority of these were adults. At our last inspection in 2015 the service was rated as Good. At this inspection we found the service remained Good.

The service helped people to stay safe. Staff knew about abuse and how to report it and other incidents or accidents which took place. Risks to people were regularly assessed and updated and there were systems in place to ensure there was enough staff to meet people's needs. People were supported to take their medicines safely and in accordance with the prescribed instructions. Staff members received the training, support and development opportunities they needed to be able to meet people's needs.

People’s needs were assessed and care plans were developed to identify what care and support people required. People said they were involved in their care planning and were happy to express their views or raise concerns. When people’s needs changed, this was quickly identified and prompt, appropriate action was taken to ensure people’s well-being was protected.

People experienced positive outcomes as a result of the service they received and gave us good feedback about their care and support.

Staff were motivated and proud to work for the service, as a result staff turnover was kept to a minimum ensuring that continuity of care was in place for most people who used the service. Staff were respectful of people’s privacy and maintained their dignity.

The service followed safe recruitment practices and carried out appropriate checks before staff started supporting people. The registered manager demonstrated leadership and a good understanding of the importance of effective quality assurance systems. There were processes in place to monitor quality and understand the experiences of people who used the service. We saw that regular visits and phone calls had been made using the service and their relatives in order to obtain feedback about the staff and the care provided.

13th October 2015 - During a routine inspection pdf icon

This inspection took place on the 13 October 2015 and was announced. At our last inspection in October 2013 the service was meeting the regulations inspected.

Barnet Carers Centre is a charity providing services for carers, the Community and Home Support Service provide a range of domiciliary care services. On the day of our inspection there were 103 people using this service, the majority of these were adults.

The service had a registered manager who had been in post since 2014. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the service is run.

People’s needs were assessed and care plans were developed to identify what care and support people required. People said they were involved in their care planning and were happy to express their views or raise concerns. When people’s needs changed, this was quickly identified and prompt, appropriate action was taken to ensure people’s well-being was protected. People had a copy of their care plan in their home.

People felt safe. Staff understood how to recognise the signs and symptoms of potential abuse and told us they would report any concerns they may have to their manager. Assessments were undertaken to assess any risks to the people using the service and the staff supporting them. This included environmental risks and any risks due to people’s health and support needs. The risk assessments we viewed included information about action to be taken to minimise these risks.

Staff were highly motivated and proud to work for the service; as a result staff turnover was kept to a minimum ensuring that continuity of care was in place for most people who used the service.

Staff were respectful of people’s privacy and maintained their dignity. Staff told us they gave people privacy whilst they undertook aspects of personal care, asking people how they would like things done and making enquiries as to their well-being to ensure people were comfortable.

Care staff received regular supervision and appraisal from their manager. These processes gave staff an opportunity to discuss their performance and identify any further training they required. Care workers we spoke with placed a high value on their supervision.

We saw that regular visits and phone calls had been made by the office staff to people using the service and their relatives in order to obtain feedback about the staff and the care provided.

People were supported to eat and drink. Staff supported people to take their medicines when required and attend healthcare appointments and liaised with their GP and other healthcare professionals as required to meet people’s needs

The service had a complaints policy. People who used the service and their relatives told us they knew how to make a complaint if needed.

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22nd October 2013 - During a routine inspection pdf icon

Before people received any care or treatment they were asked for their consent. All ten care plans we reviewed recorded people’s individual needs and preferences and had been signed by either the person using the service or a relative.

People’s needs were assessed and care was planned and delivered in line with their individual care plan. Every care plan we saw was up to date and contained signed, detailed risk assessments.

We found that supervision and training had increased since our February 2013 inspection and the high level of mandatory training the provider specified was up to date. One person said “I absolutely adore my carer. They’ve done so much for me.”

People who use the service, their representatives and staff were surveyed for their views about their care and treatment each year and results were positive. An effective complaints system was in place. People’s care plans, staff records and other information relating to the management of the service were accurate and fit for purpose.

4th February 2013 - During a routine inspection pdf icon

Arrangements were in place to ensure that people’s privacy, dignity and independence were respected. Staff had received training in Equality and Diversity and care plans involved people and asked them how they liked to be addressed. People using the service described their carers as "very kind."

People’s needs were assessed and care and treatment were planned and delivered in line with their individual care plan. People’s care plans were up to date and the care they received was reviewed. The organisation took steps to ensure people’s safety and welfare.

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent it from happening.

Staff did not receive sufficient support from the organisation to deliver care and treatment safely and to an appropriate standard. Whilst three quarters of staff were qualified to NVQ2, senior managers agreed there was a need to update training. The programme was in the process of being finalised. No personal care assistants had been appraised during 2012 and these were being arranged. Supervision meetings had been less frequent than the organisation specified and these were being arranged, with seven confirmed.

On balance, an effective system was in place regularly to assess and monitor the quality of service that people received. Risks to the health, safety and welfare of people who use the service and others were assessed.

 

 

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