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Care Services

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Barrow and South Lakes, Storey Square, Barrow In Furness.

Barrow and South Lakes in Storey Square, Barrow In Furness is a Supported living specialising in the provision of services relating to caring for adults over 65 yrs, caring for adults under 65 yrs, mental health conditions and personal care. The last inspection date here was 1st May 2018

Barrow and South Lakes is managed by Richmond Fellowship (The) who are also responsible for 14 other locations

Contact Details:

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2018-05-01
    Last Published 2018-05-01

Local Authority:

    Cumbria

Link to this page:

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Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

7th February 2018 - During a routine inspection pdf icon

We carried out this announced inspection between 8 February and 27 March 2018.

The service was registered in January 2017. This was our first inspection of the service since it was registered. We contacted the service on 7 February to arrange our visit for 8 February 2018 because this is a small service and we needed to be sure the registered manager would be available to speak with us.

Barrow and South Lakes provides personal care and support to adults who have mental health needs. The service provides support to people living in their own homes in Barrow-in-Furness, Ulverston, Kendal and the surrounding areas of Cumbria. At the time of the inspection two people received personal care from the service.

This service provides care and support to people living in ‘supported living’ settings and also to people living in their own homes in the local community. Supported living services involve a person living in their own home and receiving care and/or support in order to promote their independence. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people’s personal care and support.

Most people using the service did not receive regulated activity; CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided.

There was a registered manager employed to run the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People received the support they needed to remain safe and to meet their needs.

There were enough staff to provide people’s care and support. The staff were trained and competent to carry out their roles.

Medicines were handled safely and people were supported to handle their own medicines.

People were protected against abuse and avoidable harm.

The service worked in partnership with health and social care services to promote positive outcomes for people and to ensure they received the support they required.

People were treated with kindness and respect. The staff identified if a person felt anxious and supported them to reduce their anxiety.

Care was planned and provided to meet people’s needs and to promote their independence.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People were included in decisions about their support and the choices they made were respected.

The registered provider had a procedure for responding to complaints about the service. People were asked for their views about the service they received and knew how they could raise concerns.

The registered manager and registered provider checked on the quality and safety of the service.

 

 

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