We spoke with five patients, one of the two dentists who worked in the practice and five staff. The patients we spoke with told us they were satisfied with the treatment provided. One patient said "they (staff) are really friendly and calm. The dentists are really good." Another patient told us "I'm really happy (with the service). They don't advise you to have stuff you don't need."

Patients told us they were involved in their treatment plans and understood the costs involved. We saw from care records patients were given explanations about aspects of their treatment.

Patients told us they were satisfied with the cleanliness of the dental practice. The practice was working towards meeting the guidance recommendations of the Department of Health 'Health Technical Memorandum 01-05: decontamination in primary care dental practices' (HTM01- 05).

We found the dentist ensured patient's care and treatment was safe and effective. There was emergency equipment available. The provider had all the emergency drugs recommended by the British National Formulary advice for dental practices.

Staff told us they were well supported. Staff were updated in professional and clinical matters through essential training and staff meetings. This enabled them to deliver care to an appropriate standard.

There was an effective system to manage complaints.