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Care Services

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Beacher Hall Care Home, Reading.

Beacher Hall Care Home in Reading is a Nursing home specialising in the provision of services relating to accommodation for persons who require nursing or personal care, caring for adults over 65 yrs, caring for adults under 65 yrs, physical disabilities and treatment of disease, disorder or injury. The last inspection date here was 25th July 2019

Beacher Hall Care Home is managed by Bupa Care Homes (ANS) Limited who are also responsible for 29 other locations

Contact Details:

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2019-07-25
    Last Published 2016-12-02

Local Authority:

    Reading

Link to this page:

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Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

31st October 2016 - During a routine inspection pdf icon

This inspection took place on 31 October and 2 November 2016 and was unannounced. Beacher Hall Care Home provides residential nursing care for younger people with brain injuries and some older people. The service can provide accommodation with personal care for up to 70 people. At the time of our inspection there were 69 people living in the home.

The service had a registered manager as required. A registered manager is a person who has registered with the CQC to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the service is run. The registered manager and the deputy manager were present and assisted us during this inspection. They worked closely together to ensure people received appropriate care and the service was operating well.

People told us they felt safe living at the home. Staff understood well their responsibilities to raise concerns and report incidents or allegations of abuse. They felt confident any concerns would be addressed appropriately. Risk assessments were carried out to ensure people's safety. Staff recognised and responded to changes in risks to people who use the service. People received effective personal care and support from staff who knew them well and were trained and supervised. There were contingency plans in place to respond to emergencies.

People and relatives told us good things about the service they received. They also felt the staff would ensure people received appropriate care when supporting them. The registered manager and the staff team spoke with a great passion about the care and support they provided to the people and their families. Staff were motivated to provide care with much kindness and consideration. People and their families really felt they mattered to the staff team and the registered manager. They had opportunities to share and discuss their views which were taken into account and actioned. The registered manager and the staff team worked together managing people’s complex health and care needs and encouraging people, relatives and staff to report any issues to them so they could address concerns immediately.

People's rights to make their own decisions, where possible, were protected and staff were aware of their responsibilities to ensure those rights were promoted. The registered manager and the staff team were knowledgeable about the Mental Capacity Act 2005 (MCA). Staff were following the principles of the MCA when supporting people to make a decision. The service was meeting the requirements of the Deprivation of Liberty Safeguards (DoLS). The DoLS provide a lawful way to deprive someone of their liberty, provided it is in their own best interests or is necessary to keep them safe from harm. The registered manager had taken appropriate action with the local authority to determine if anyone was being restricted of their rights and liberties.

The registered manager ensured there were enough qualified and knowledgeable staff to meet people's needs at all times. The service had employed skilled staff and took steps to ensure the care and support was person-centred to people at all times. Staff were knowledgeable and focused on following best practice at the service making sure people received high quality care and support.

There were robust recruitment processes in place. All necessary safety checks were completed to ensure prospective staff members were suitable before they were appointed to their posts. People told us staff were available when they needed them most of the time and staff knew how they liked things done.

People received their prescribed medicine on time. We noted a few issues with administering and checking the medicine. The management team took swift action to ensure the service followed safe procedures for storing, handling and keeping accurate records of medicines. Peop

15th September 2014 - During a routine inspection pdf icon

A single inspector carried out this inspection. The focus of the visit was to answer five key questions: is the service safe; effective; caring; responsive and well-led.

Below is a summary of what we found. The summary describes what people who used the service; their visitors, and staff told us. It also describes what we observed and the records we looked at.

If you want to see the evidence that supports our summary please read the full report.

We met with seven people who were using the service; two visitors and 13 staff. We looked at the records of nine people and reviewed the files of five staff.

Is the service safe?

People felt safe receiving support from the provider. We were told that staff were skilled and competent, and were able to carry out their responsibilities effectively. Staff demonstrated a good understanding of their responsibilities in relation to safeguarding and we saw information in relation to safeguarding was available for people. We found the service to be safe.

Is the service effective?

Staff were proud to talk about improvements in people's health since being at the home and visitors were complimentary about standards of care and the relationships between people and the staff caring for them.

We saw care plans were detailed and personalised and focused on the importance of maximising dignity and independence when delivering care and support. Staff told us they had time to read care plans and found them helpful. They also told us they had enough time to carry out their allocated duties. The atmosphere within the home was calm.

Is the service caring?

Some people felt that staff were under pressure and one person said staff were not caring enough. Most people, however, were complimentary about staff and described them as "brilliant", "patient" and "marvellous". Staff told us the needs of people were their "first priority". We were given examples of the caring attitude of staff, including a time when a member of staff came in specifically to support a person who found it difficult to trust people. We observed staff engage with people, and their visitors, in a courteous, relaxed and friendly way. Specialist equipment was available to ensure people could maintain as much independence as possible. We found the service to be caring

Is the service responsive?

We were told by people who used the service, their visitors and staff, they felt able to raise and concerns or ideas with managers. People told us they felt involved in their care and had a say in how care was planned and delivered. We found evidence that managers were visible within the home and known to people who used, and visited, the service. We found the service to be responsive.

Is the service well-led?

We saw managers were accessible to staff, and staff felt able to raise any issues with managers. There were quality assurance processes in place to monitor the environment and equipment used. We saw that people's views were sought and the outcomes were published for people to see. Supervision was carried out to monitor the performance of staff and objectives were set to manage any short-falls. We found the service to be well-led.

10th April 2013 - During a routine inspection pdf icon

People’s needs were assessed and care and treatment was planned and delivered in line with their individual care plan. People told us they were involved in making decisions about their care and they were able to express their likes and dislikes. One person we spoke with said “I am very lucky to be here”. A relative told us staff were “terribly efficient and very kind”.

There were effective systems in place to reduce the risk and spread of infection. The home had appropriate infection prevention and control (IPC) policies and procedures in place. We observed the home to be clean and tidy. Staff we spoke with were knowledgeable about IPC.

People who use the service benefited from equipment that met their needs and was comfortable to use because equipment was available and suitable for it’s purpose. People were protected from risk of harm because equipment was used correctly and safely, and was properly maintained.

We looked at the training records of four members of staff. They all showed evidence of training such as induction and moving and handling, as well as supervision and appraisal. When we spoke with staff they told us they felt well supported by managers and they had enough training to enable them to meet the needs of the people they support.

29th November 2012 - During a routine inspection pdf icon

On the day of our visit we observed a relaxed and welcoming atmosphere. People's bedrooms were personalised with items of their own choosing.

People told us they were happy at the home and were involved in making choices about the care they received. They told us they felt safe, cared for and listened to by staff.

Staff were familiar with people's specific health and personal care needs and how people wanted those needs to be met. We looked at people's care plans, supporting documents, and individual risk assessments. We found care plans clearly documented people's needs, and how those needs should be met.

People living in the home had access to a wide range of social and physical activities both in the home and in the community. People were able to decide whether to participate in activities. The local dial-a-ride was frequently used so people could access facilities in the local area.

The provider had effective recruitment and selection procedures in place and staff were suitably qualified and experienced to care for people living in the home.

People told us they knew how to raise concerns with the provider. One person told us that when they had done so, the provider listened to their concerns and dealt with them appropriately. The provider had effective processes in place for addressing complaints.

 

 

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