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Care Services

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Beech Court, Littleport.

Beech Court in Littleport is a Homecare agencies specialising in the provision of services relating to caring for adults over 65 yrs, caring for adults under 65 yrs, dementia, mental health conditions, personal care, physical disabilities and sensory impairments. The last inspection date here was 21st January 2017

Beech Court is managed by Axiom Housing Association Limited who are also responsible for 5 other locations

Contact Details:

    Address:
      Beech Court
      Parsons Lane
      Littleport
      CB6 1JG
      United Kingdom
    Telephone:
      01353861109

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2017-01-21
    Last Published 2017-01-21

Local Authority:

    Cambridgeshire

Link to this page:

    HTML   BBCode

Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

5th January 2017 - During a routine inspection pdf icon

This announced inspection took place on 5 January 2017. Beech Court is situated in a sheltered housing complex in the town of Littleport. The service is registered to provide personal care to people some of whom live in the sheltered housing complex and to people living in their homes in the local community. There were eight people receiving personal care from the service when we visited.

A manager was in post who was in the process of applying to be registered with CQC A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Staff were knowledgeable about reporting any abuse. There were a sufficient number of staff and recruitment procedures ensured that only suitable staff were employed. Risk assessments were in place and actions were taken to reduce identified risks. Arrangements were in place to ensure that people were supported and protected with the safe management of their medicines.

The Care Quality Commission (CQC) is required by law to monitor the operation of the Mental Capacity Act 2005 (MCA) and report on what we find. Staff we met were able to demonstrate a good understanding of MCA. This meant that any decisions made on people's behalf by staff would be in their best interest and as least restrictive as possible.

People were supported, where required, to ensure they ate and drank sufficient quantities. People had the choice to eat the food they preferred and healthy eating was promoted by care staff.

Members of staff were trained to provide effective and safe care which met people’s individual needs and wishes. Staff we met understood their roles and responsibilities. They were supported by the manager to maintain and develop their skills and knowledge through ongoing support and regular training. The staff were in contact with a range of health care professionals to ensure that care and support was well coordinated.

People’s privacy, dignity and independence were respected and their care and support was provided in a caring and a patient way.

People and their relatives felt able to raise concerns with the staff at any time A complaints procedure was in place and complaints had been responded to, to the satisfaction of the complainant.

The provider had quality assurance processes and procedures in place to monitor the quality and safety of people’s care. People were able to make changes to the support and care provided to them by the service.

 

 

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