People told us that they had been consulted about the treatment options available to them and had been involved in making decisions about their treatment. People said that they were happy with the care and treatment they had received and had been treated well by the staff. Treatment records showed that people’s treatment was appropriately planned and recorded. Comments made to us by people who used the service included “Very transparent and open”, “They discussed the treatments, options and risks”, “They make you feel at ease” and “I’m very happy with the way treatment is carried out."

Suitable arrangements were in place to provide emergency first aid and resuscitation if needed. Procedures were also in place to ensure that equipment was appropriately decontaminated and sterilised. Staff were able to describe these arrangements clearly and had been appropriately trained in the prevention of infection and first aid. Staff support and training systems were in place and people who had used the service told us that staff had been competent and professional.

Appropriate arrangements were in place for gathering feedback from people who used the service and for dealing with complaints. This included asking people about their experiences and responding to complaints in an appropriate way.