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Care Services

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Beechcroft Residential Home, Midsomer Norton, Radstock.

Beechcroft Residential Home in Midsomer Norton, Radstock is a Residential home specialising in the provision of services relating to accommodation for persons who require nursing or personal care and caring for adults over 65 yrs. The last inspection date here was 21st April 2018

Beechcroft Residential Home is managed by David Nery Ltd.

Contact Details:

    Address:
      Beechcroft Residential Home
      75 North Road
      Midsomer Norton
      Radstock
      BA3 2QE
      United Kingdom
    Telephone:
      01761419531

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2018-04-21
    Last Published 2018-04-21

Local Authority:

    Bath and North East Somerset

Link to this page:

    HTML   BBCode

Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

20th March 2018 - During a routine inspection pdf icon

This was an unannounced inspection that took place on the 20 and 21 March 2018.

Beechcroft is a 'care home'. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. Beechcroft provides care for up to 18 people and there were 18 living in the home when we inspected.

The home had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

At the last inspection in February 2016 the overall rating was good.

At this inspection the overall rating was good.

People told us they felt safe using the service. A range of risk assessments were completed, managed and reviewed regularly. People were involved and made decisions about how they wanted to live their life in the home.

Staff knew how to keep people safe and understood their responsibility to protect people from the risk of abuse. Staff were safely recruited and there were sufficient numbers of staff to provide the care and support people needed.

People received their medicines at the right times. People were involved in planning the meals they wanted. People had access to a range of specialist health care support. The registered manager and staff worked closely with relevant health care professionals to ensure people's on-going health needs were met.

Staff received induction and training updates which helped them understand how to meet the needs of the people they were supporting. Staff received support and guidance through supervision and staff meetings.

People received responsive and personalised care. Care records were easy to understand, reviewed and kept up to date. These provided staff with clear guidance and information on meeting people's on-going needs.

People were supported by kind, respectful and caring staff that knew them well. Staff had developed positive trusting relationships with people and whom they interacted well with and focussed on promoting their independence. The design of the environment made it homely for people.

People knew how to raise a concern or make a complaint. The provider had a complaint policy and procedure and there was a range of complimentary correspondence received by the home.

The registered manager was approachable and people felt confident that any issues or concerns raised would be addressed and appropriate action taken. The registered manager and staff team were committed to providing quality care. The registered manager showed an awareness of their legal responsibilities. They kept their knowledge up to date with legislation and best practice and worked with outside agencies to continuously look at ways to improve the experience for people.

The service learnt lessons from incidents and made improvements when things went wrong. The provider's governance system to monitor and assess the quality of the service was used effectively to improve the service and looked at ways in which people were supported to achieve greater independence.

The service had introduced new ideas and was planning to introduce further developments to improve the people's experiences and quality of life in the home.

21st December 2015 - During a routine inspection pdf icon

We carried out this unannounced inspection on 21 December 2015.

The last inspection was in November 2013 There were no breaches of legal requirements identified.

Beechcroft Residential Home is registered to provide personal care and accommodation for up to 18 people. At the time of the inspection there were 18 people living in the care home.

A registered manager was in post at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated regulations about how the service in run.

People and their relatives felt the service was safe. There were sufficient staff on duty to meet people's assessed needs. People were supported by staff who had been recruited after checks were completed to make sure they were suitable to work with vulnerable people.

People received the support they required with their medicines. Medicines were managed safely.

Staff received training in safeguarding adults and were aware of the reporting procedures should they have any concerns. An assessment of people's risks was completed and supporting risk management guidance was recorded where required. The environment and the equipment used to support people was regularly assessed and serviced to ensure it was safe.

New staff received an induction training programme. They were knowledgeable about the signs of abuse and how to report concerns. We have made a recommendation with regard to staff training. 

The registered manager and staff understood their responsibilities in relation to the Mental Capacity  Act (MCA) 2005. This is a legal framework to protect people who are unable to make certain decisions themselves. Where people lacked capacity, mental capacity assessments had been completed and best interest decisions made in line with the MCA.

People were supported as required to eat and drink and had access to health care professionals when required. 

People told us staff were kind and supportive. Relatives were welcomed, and appreciated what they described as acts of kindness.

The service was responsive to people's needs. Care records reflected an individualised approach and people's choices and preferences. People enjoyed the various activities which were arranged at the home.

The provider sought the views of people, relatives and staff, and used the feedback to make improvements to the service.

The registered manager had systems in place to monitor the quality of care and auditing systems to monitor records and documentation used by staff.

29th November 2013 - During an inspection to make sure that the improvements required had been made pdf icon

We found the provider had addressed the areas of non-compliance in relation to auditing and monitoring the quality of the service. There had been monthly audits put in place for areas of practice where previously audits had not been undertaken. We saw that care plans and arrangements for the management and administration of medicine had been audited. Improvements had been identified and action taken to address shortfalls.

Significant improvements had been made in care planning and records. Care plans now reflected individualised needs. Comprehensive assessments and care plans had been completed. These had been reviewed and updated to reflect the needs of the individual. Risk assessments set out the area of risk to the individual and provided guidance to staff about how to respond to risk and keeping people safe.

27th June 2013 - During a routine inspection pdf icon

People told us they were treated with respect by staff who were "friendly and caring". People had an opportunity to be involved in the life of the home and discuss the care they wished to receive.

Care plans identifying people's health and social needs had been completed. However there was a lack of information about how staff should respond to care needs and associated risks to people's health and welfare. People had discussed their care needs but were not involved in formal reviews of their care arrangements.

Staff had a good understanding of their responsibilities around identifying possible abuse and responding to concerns. However senior staff did not demonstrate the required knowledge about their responsibilities in reporting and investigating safeguarding concerns.

Staff told us that management were open and approachable. Staff said how they were well supported to undertake their role. There were no arrangements for formal one to one supervision. Staff received the necessary training to fulfil their responsibilities in meeting people's needs effectively.

There were shortfalls in the undertaking of audits to measure the quality and safety of care being provided. People had an opportunity to comment on the quality of the service they received.

Records were not completed so that people's care needs and any risks were clearly identified. Staff did not have written guidance and instructions as to how to respond appropriately and safely to care needs.

 

 

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