Letter from the Chief Inspector of General Practice

 We carried out an announced focused inspection of Beechcroft Surgery on 8 April 2016. This inspection was undertaken to follow up a requirement notice we issued to the provider at our previous inspection of 15 December 2016 as they had failed to comply with the law in respect of providing safe care and treatment for patients, specifically in respect of safeguarding service users from abuse and improper treatment. 

We undertook this focused follow up inspection to check that they had followed their action plan to address the shortfalls and to confirm that they now met legal requirements. This report only covers our findings in relation to this requirement. You can read the report from our last comprehensive inspection, by selecting the ‘all reports' link for on our website at www.cqc.org.uk.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Beechcroft Surgery on 15 December 2015. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

• There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.

• The arrangements for managing medicines, including emergency drugs and vaccinations, in the practice kept patients safe.

• Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.

• Information about services and how to complain was available and easy to understand.

• Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.

• The practice had good facilities and was well equipped to treat patients and meet their needs.

• There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.

The areas where the provider must make improvement are:

• That the practice undertakes a full risk assessment if staff are to undertake chaperone duties without a DBS check in place.

The areas where the provider should make improvement are:

• To track blank prescription forms through the practice in accordance with national guidance.

• To implement the recommendations from the legionella risk assessment completed in 2013

• To implement regular safeguarding meetings with relevant professionals to discuss children and vulnerable adults on the practice’s patient list.

• To ensure that all clinicians working at the practice are registered with the appropriate professional body.

• To monitor vaccine fridge temperatures to ensure that the integrated thermometer is working correctly.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice