We spoke with two people who used the service.

Both people we spoke with were very positive about Beechwood Dental Care and said they would recommend the practice. One person told us they had started visiting Beechwood Dental Care after recommendation from a friend. People’s comments about staff included: “The staff are good. Always respectful.” and “The staff are all really good and polite.”

People told us that although the practice was busy they could find an appointment time to suit them. People commented that they usually saw the dentist within five minutes of their appointment time. People said they were clear about the cost of their treatment. One person said; “I am told exactly what I need to pay.”

People told us they were given choices in relation to their treatments and given the opportunity to ask questions. One person said that the dentist “explained things very clearly”. Another said; “The dentist goes through everything with me and talks through my options.”

We asked people about the cleanliness of the surgery and both people said they found the surgery to be “spotless” and “always clean and tidy.”

The two people we spoke with knew to speak to a member of staff if they had a complaint and said that they would feel comfortable doing so.