We observed that staff interacted positively with people and their families in the waiting room. Both the waiting room and scanning room were clean and tidy. We found the staff to be pleasant and welcoming. We spoke with four people who had come for scans with their partners and relatives. Everybody we spoke with said they were satisfied with the service they had received. One person said “I am so happy with the gender scan. I just found out I am having a little girl.” Another person commented on how friendly the staff had been and said the scan pictures were very clear.

There was a comments book in the waiting room with many compliments about the service. These included “We had a stubborn little baby, awkward position but very patient staff. We are ever so grateful for you making our experience special” and “Thank you so much, staff were so helpful. We had a lovely time.”

We looked at complaints and found when people had raised any issues, these were managed appropriately.

We did not speak with any people who were using the service on the day of our inspection. Following the inspection, we phoned two people who had previously received a scan at the service. Both people told us they were satisfied with the service they had received. One person said “The scan was very good” and “It is a service we would use again.” We were told the staff were friendly and polite.

Both people told us they had looked at information on the services offered on the company’s website before booking an appointment. Both had completed a consent form for the scan, which detailed information they needed to know. One person said, “They [the staff] made sure I read the consent form and understood it before signing.”