Begg Practice - St John's Hill Surgery, , Battersea,, London.
Begg Practice - St John's Hill Surgery in , Battersea,, London is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 14th December 2016
Begg Practice - St John's Hill Surgery is managed by Begg Practice - St John's Hill Surgery.
Contact Details:
Address:
Begg Practice - St John's Hill Surgery Entrance B - 162 St John's Hill, Battersea, London SW11 1SW United Kingdom
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Begg Practice – St John’s Hill Surgery on 8 September 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
Risks to patients were assessed and well managed.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
The provider was aware of and complied with the requirements of the duty of candour.
The areas where the practice should make improvement are:
Review how patients with caring responsibilities are identified and recorded on the clinical system to ensure information, advice and support is made available to them.
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