Beighton Road is registered to provide personal care and comprises of three, six bedroom houses all within the same complex. The services office is adjacent to one of the three houses. It is based in the S13 area of Sheffield, close to local amenities and transport links. At the time of this inspection, 16 people were receiving support.

The service provides care and support to people living in a ‘supported living’ setting, so that they can live in their own home as independently as possible. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people’s personal care and support.

There was a manager at the service who was registered with the Care Quality Commission (CQC). A registered manager is a person who has registered with the CQC to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

Whilst Beighton Road has been operating for many years, the service changed registered providers and moved to supported living in January 2017. This is the service’s first inspection under their new registration. The inspection took place on 29 January 2018 and we gave the registered provider 48 hours’ notice of our inspection to make sure the registered manager, some staff and some people receiving support would be available to meet and speak with us.

People spoke very positively about the support provided to them. They told us they liked living at Beighton Road, they felt safe and their support workers were respectful and kind.

We found systems were in place to make sure people received their medicines safely so their health was looked after.

Robust staff recruitment procedures ensured people’s safety was promoted.

Sufficient numbers of staff were provided to meet people’s needs.

Staff were provided with relevant training so they had the skills they needed to undertake their role.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The registered provider’s policies and systems supported this practice.

People were supported to access to a range of health care professionals to help maintain their health.

People were encouraged and supported to maintain a healthy diet that took into account their needs and preferences, so their health was promoted and choices could be respected.

Staff knew people well and positive, caring interactions were observed between people receiving support and their support workers. People were encouraged to express their views and they were involved in decisions about their support. People’s privacy and dignity was respected and promoted. Staff understood how to support people in a sensitive way.

People were supported to access a range of leisure opportunities within the local and wider community, in line with their preferences, to promote independence and choice.

People said they could speak with staff if they had any worries or concerns and they would be listened to.

There were systems in place to monitor and improve the quality of the service provided. Regular checks and audits were undertaken to make sure full and safe procedures were adhered to.