Belhaven is a residential facility registered with the Office for Standards in Education, Children’s Services and Skills (Ofsted) for Mental disorder to provide care and support for up five young people aged between the ages of 11 and 18. The service is also registered with the Care Quality Commission (CQC) for Treatment of disease, disorder or injury. Clinical staff were employed by the service who provided care and support and oversaw the care provision relating to young people’s condition and treatment.

There were five young people using the service when we inspected on 8 March 2017. This was an unannounced inspection. This was the service’s first CQC inspection since registration.

There was a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons.’ Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

There were systems in place to reduce the risks to young people in their daily living and from abuse and bullying.

Recruitment of staff was robust to ensure that young people were supported and cared for by staff who were suitable to work in the service. There were sufficient numbers of staff to meet the needs of young people. Staff were trained and supported to meet young people’s needs effectively. Staff understood why it was important to respect young people and provide a caring environment.

Medicines were stored and managed safely. Young people received their medicines as prescribed.

Young people were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. Young people’s care and treatment plans were up to date and provided staff with guidance on how their needs were met.

Young people were supported to see, when needed, health and social care professionals to make sure they received appropriate care and treatment. Young people’s nutritional needs were assessed and met.

There was a system in place to manage complaints and these were used to improve the service. The service’s quality assurance processes were used to identify shortfalls and address them. This meant that the service continued to improve.