Belmont House provided health visiting and school nursing services for children, young people, and families who lived in the Redcar and Cleveland area.

We found the following areas of good practice:

• The strategy, leadership, governance, and culture promoted the delivery of high quality person-centred care. A strong, cohesive senior management team, supported by a proactive service manager had good oversight of risks, which they monitored and reviewed regularly.
• Staff protected children and young people from avoidable harm and abuse, and they followed appropriate processes and procedures to keep them safe. There was a robust safeguarding supervision model to facilitate learning and reflection, and share good practice. The named nurse for safeguarding children had good oversight of the concerns raised by staff and actively shared information and learning across the service.
• Managers and staff managed caseloads well, and there were effective handovers between health visitors and school nurses to keep children safe at all times. On a day-to-day basis, staff assessed, monitored, and managed risks to children and young people. This included risks to children who were subject to a child protection plan or who had complex health needs.
• Children, young people, and families felt staff communicated with them effectively, kept them involved and informed about care and treatment, promoted the values of dignity and respect, and were kind and compassionate.
• Services were organised to meet the needs of children and young people. Managers and practitioners worked collaboratively with partner organisations and other agencies to ensure services provided choice, flexibility, and continuity of care.