Attention: The information on this website is currently out of date and should not be relied upon..

Care Services

carehome, nursing and medical services directory


Ben Russell Carers Ltd, London.

Ben Russell Carers Ltd in London is a Homecare agencies specialising in the provision of services relating to caring for adults under 65 yrs, personal care and physical disabilities. The last inspection date here was 29th February 2020

Ben Russell Carers Ltd is managed by Ben Russell Carers Limited.

Contact Details:

    Address:
      Ben Russell Carers Ltd
      151 Buckingham Palace Road
      London
      SW1W 9SZ
      United Kingdom
    Telephone:
      01395741532

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2020-02-29
    Last Published 2017-07-18

Local Authority:

    Westminster

Link to this page:

    HTML   BBCode

Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

17th May 2017 - During a routine inspection pdf icon

This inspection was announced and took place 17 May 2017. The provider was given 48 hours’ notice because the location provides a domiciliary care service and we needed to be sure the registered manager would be available for the inspection.

The service had reregistered with the Care Quality Commission (CQC) in 2016 because of a change in location. This was the first inspection since the new registration. The last inspection under the previous registration in March 2016 rated the service as ‘Good’ overall and across all of the domains. Ben Russell Carers Limited provides care and support to one person in their own home. The service was set up specifically to meet this person's needs in a house which had been purpose built to meet their needs.

When we visited there was a registered manager in post who had been working with the person for 17 years. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The provider employed a registered nurse to oversee clinical decisions for the person. Since our last inspection a new registered nurse was working with the person and was the new nominated individual. They had responsibility for the clinical needs of the person and worked a minimum of five hours a week and ensured staff had the skills required to meet the person’s health needs.

There were two staff allocated on duty throughout the day and night which was sufficient to meet the person’s needs. The registered manager and staff delivered care to the highest standards, often undertaking additional tasks to ensure the person was protected and had a good quality of life.

Staff had a clear knowledge and understanding of the person’s needs likes and dislikes. Staff involved the person in all decision making and included them in discussions. They had developed a relationship which was caring and supportive. They offered care that was kind and compassionate; they respected their privacy and dignity. Staff had supported the person to develop friendships with people and members of their families who regularly visited the person and had become good friends.

Staff had been recruited safely and their induction involved both training and shadowing more experienced staff. There was a small staff team, and no new care staff had been employed at the service in the last two years. This meant the person’ received consistent care and treatment. Agency staff had needed to be used due to unexpected staff sickness. The registered manager said they worked with an agency and had consistent workers which the person was happy about. The registered manager was very clear staff would only be able to work with the person when they themselves said they were happy for them to work with them. Staff received regular training updates and had a clear knowledge of their responsibilities in respect of safeguarding vulnerable adults. They were confident that the registered manager would take action appropriately. Staff had a good understanding of the Mental Capacity Act (2005) and the impact this could have on the person they supported. Independent health care professionals had been involved when capacity assessments were required.

Staff received regular supervision and competence assessments. The person and their relatives confirmed they had confidence in staff and the management and were involved in developing their care plans and a regular review took place. Staff worked as a team and were positive about the open culture at the service. They said the registered manager and nurse who was also the nominated individual for the service expected high standards and led well. Staff were passionate about delivering a good service for the person.

Care files and medicine recor

 

 

Latest Additions: