We saw that a new application form had been devised for all future applicants. There was a new employee health questionnaire which was to be completed by all applicants. We also saw that a new checklist had been developed for identifying the requirements for individuals to undertake for their induction training.

We spoke with four people using the service (patients) and two members of staff.

People who use the service understood the care and treatment choices available to them. The patients we spoke with felt the staff treated them in a friendly and respectful manner. One person said, "The staff are brilliant. They are very friendly and explain everything properly.''

Patients told us they were very satisfied with their dental treatment. One person we spoke with told us, ‘’I’m told about the benefits of having my treatment.''The patient survey results showed that in an emergency situation 59% of patients were seen the same day or within in the next two working days.

Staff we spoke with had an understanding of what to do if they had any concerns about their patients and/or if they witnessed any kind of poor practice especially for children who regularly failed to attend appointments.

We discussed infection control, the sterilisation of equipment and instruments with a dental nurse. She told us that staff were responsible for, and trained in, these procedures.

The recruitment of staff did not include all of the appropriate checks to ensure that staff were of good character or physically and mentally fit for the work they were employed to do.

We saw the results from the annual patients’ survey this provided a lot of information that the practice could develop on. The survey overall provided very positive feedback about the experiences of people using the service.